Theater Seat StoreReviews of theaterseatstore.com

Carla was patient and provided effective guidance to assist in troubleshooting the issue, but also offered further assistance if the troubleshooting tips did not work.

Carla was professional, patient, and incredibly helpful throughout the entire process. She took the time to listen, clearly explained our options, and made sure every concern we had was addressed to get our theatre seat working. What stood out most was her genuine willingness to help and the care shown in making sure we felt supported. Much appreciated!

Cherise Chambel has been very helpful and has been helping me with my order. She is definitely a great asset to your company!

The Theater Seat Store was present and responsive throughout my entire purchase process. There are no regrets choosing them to customize the perfect den conversational grouping. The final product is beautiful, quality, and exactly what I wanted. I am sure many deliveries are seamless, but my delivery was anything but. This included forgotten/lost pieces at the warehouse for first delivery, then a crushed piece on the second delivery. Neither delivery was "white glove" in any way. The contractors were clueless, less than careful, and one even cut himself and required attention. What made the delivery fiasco tolerable was the exceptional assistance from Cherise at the Theater Seat Store. She took ownership of the situation and went above and beyond to assist with getting ALL the pieces delivered before the holiday family gathering. I could not be more thankful!!! Now, she has to deal with the manufacturer (and carrier?) to get a new unit manufactured and delivered to replace the damaged unit, which I am sure, she will handle with the same professionalism and personal touch. I recommend this Company. They demonstrated that they follow through on each purchase and stand behind the products they sell.

Carla was extremely informative and very responsive with respect to problems I had with the controller for the chair’s massage and lumbar support functions. Carla and the company even went so far as to provide a new controller at no cost, even though the unit was beyond the warranty period. I have made purchases from the theater seat store in the past and will do so in the future without hesitation. I’ve already recommended the company to my son who is building a entertainment room..

Charise is awesome helped fixed the problem in only a few minutes. She is polite and professional a job well done thank you.

Carla was very helpful in trying to replace the control module for my chair. Sent the video and followed up to make sure every was working

Great experience, very helpful, nice, and helped me diagnose the problem.