Theater Seat StoreReviews of theaterseatstore.com

Edit: I’m amending this review with updates reflecting the current situation. I ordered a loveseat, which is two matching seats. What they sent me was two different seats: same overall design, but different leather and different electronics. I originally gave a high review because they seemingly took care of it, but it actually resulted in failure. I waited a month for the replacement seat. What showed up was the exact same seat, so I’m still stuck with a mismatched loveseat, where the left and right aren’t the same. That’s not what I paid for. I emailed them and said that at this point, I want to arrange for a return and refund. On Monday morning, they told me they’d call in a few minutes; they did not call. On Tuesday morning, they again said they’d call me that day; they did not call. They don’t seem willing to conduct the RMA over email and they clearly not prioritizing making this right, so now I had to dispute the entire transaction on via American Express. It seems like they’ll happily take your money, but don’t care to follow through with their promises and obligations. Simply put, I’ve been patient and I’ve given them multiple chances, and yet, I’m still without the thing that I paid for. Unless Theater Seat Store rectifies this situation before American Express does, then I strongly suggest avoiding this company at all costs. They will sweet talk you, but at the end of the day, they seem to sleep well while ripping people off. The following is my original review: I had a weird situation with my order. Cherise has been extremely patient with me, and I’m kind of a pain, so that alone is worth 5 stars. But wait, there’s more. She has consistently answered my emails and calls, even going out of her way to make sure to loop me in during business hours when there was a phone and internet outage! She has alleviated all stress and completely rectified the situation with my brand new Octane seats. It truly has been a pleasure working with Cherise to figure this out, from initial phone call of me not knowing my right from left, all the way to the final resolution of replacing one of my seats, all while putting a smile on my face. The only remaining issue is that I’m limited to awarding only 5 stars, but 6 is really warranted. Bravo. I wish everyone cared this much.

Your customer service is outstanding!

To be honest, Christina deserves more than 5 stars. I ordered an Octane seating setup online, originally ordering the straight configuration. After placing the order I saw that the same setup was available in a curved configuration. I called the general customer service line and got Christina. Christina knew everything about the Octane line and quickly got my order adjusted. Additionally, she managed the swap between the straight and curved pieces and arranged the additional delivery and pickup of the straight pieces. Christina is truly exceptional, I can’t thank her enough.

I would give Cherise at customer service 10 stars but only 5 are allowed. There was a minor issue with our delivery and some parts on back order. No excuses, prompt, courteous and resolved immediately. If my company was in a similar line of retail, I would hire Cherise sight unseen based on her communication and problem resolution skills.

We had a problem with the delivery company and their "white glove" service. Despite the fact that it was their fault our chair was damaged, Cherise was exceptional in solving the issue. She is sending us a new chair to replace the damaged one and continuing the "white glove" delivery. It is rare today to find a company with true "customer service," but Cherise and Theater Seat Store definitely live up to their guarantee!

There were some damage issues with the delivery but my experience with customer service has been great. Cherise answered the phone, so refreshing not to get the runaround with an answering system and speak to a real person right away. She was proactive and pleasant to deal with. Based on the interaction thus far I am confident they will resolve the matter timely and professionally.

Cherise Sambel provided world class customer service. She consistently kept us informed about the progress of the 6 Octane recliner seats we ordered for our media room. It's people like Cherise that give customers like myself the confidence to continue to use her company for future purchases.

We looked at local furniture stores, and could not find the chairs we wanted. Online we found Theater Seat Store, chatted with a sales person and placed an order for 4 Nero Octane leather chairs. Spoke with a nice helpful woman about shipping the chairs to our location. Our chairs arrived yesterday. They are very nice leather, comfortable, and fit a tall person very well. We paid extra to have white glove delivery. While that took longer to deliver our chairs due to the local delivery service finding people to do white glove delivery, it was worth the extra fee. Two people carried the chairs through our house, set up in the room, checked electrical connections, and carried away the boxes the chairs were packed in. All we had to do was sit down and enjoy our great new chairs!!