SleeperReviews of the-sleeper.com

I’ve been waiting since early November for delivery of two extremely expensive pyjama sets. Delivery was finally due on Friday but then I was hit with a £260 tax bill from customs. It is completely insane to me that this company would ship to the UK knowing their customers are going to face a 50% tax bill on their order. Shipping is certainly not “free” and anyone ordering to the UK should think again.

Beautiful, timeless, carefully handcrafted garments. Customer support is superb. I recommend :)

Dear SLEEPER team , Thank you so much for your work creating such a beautiful design but foremost solving my issue. All response from Yaroslava &team was incredibly kind ♥️, professional, quick & generous . Considering the situation in Ukraine💙💛i am very amazed how the team is keeping up. Big ❤️ for that.Please remember here , leaving a comment, this company’s employees are working from Kiev, trying to survive and they do the best they can.We all in this together, let’s support each other more, LOVE ALWAYS WINS.💙💛💙💛💙💛💙💛

TI’ve wanted the Belle Linen dress for so long, and I was so happy that I finally saved enough to get one. The customer service was so amazing, a big thank you to Victoria! I was so happy to receive my dress, it looked even more beautiful in person. I love it! I would like to express my gratitude to Mrs. Radchenko, she did such an amazing job making my dress. I hope that the entire Sleeper family is safe and well. My dress means so much to me, knowing that in the midst of so much suffering and pain, Mrs. Radchenko crafted a beautiful dress.

So we used the app but I was unable to get on to a website or log in to a URL. I received vague or canned answers and ask for a phone number or to call me and got a - "No, no phone support" Good luck with these guys. Seems like a 1 man operation with complete disregard for customers. Don't waste your money with this weak unsupported platform. Too many other good ones.

My experience with Sleeper was amazing! I was concerned about the sizing (being an international buyer), and the customer service team were incredibly helpful. They replied to my emails straight away and were able to answer all of my questions and provide me with options should I have any issues with the size after trying it on. All correspondence was professional and incredibly kind. I would definitely recommend this company!

Unfortunately my order never made it to me through Customs so I ended up buying the dress through a UK stockist. Sleeper team were really quick and efficient at issuing a refund for the dress that didn’t make it to me

Really happy with my experience so far. Customer service is fabulous and the dress when it arrived was just beautiful!!! It came with the seamstresses name who made it. Cannot recommend this company and their clothing enough!