Juzzer R.
Don’t order from this company
Don’t order from this company! I ordered pjs for my Daughters Christmas gift on the 26th November with the assurance that the order would be dispatched in one to two weeks. I contacted the company on the 9th December and it took three messages to revive a reply. I was told that my order was ready and would be dispatched this week. I emailed again yesterday as I hadn’t received a dispatch email. I received a response today saying that they now won’t be dispatched till early January at the earliest. They are blaming the pandemic/vaccine. Such awful customer service and lies to take your money.
Response from SleeperMar 19, 2021
Hello Juzzer, Thank you for your feedback. This is Sasha, head of Care team in Sleeper. I was trying to reach you via email to work on this case and make it up a bit better for you. I am very sorry that you have a not existing shopping experience and we will definitely work on our delivery process on holiday demand time. Still, I will be very happy to speak with you and try to bright the situation for your, please email me at [email protected] if it convenient. Many thanks and take care!