Sleeper first walking sleepwear brand was founded in 2014 by two ex-fashion editors Kate Zubarieva and Asya Varetsa. Sleeper debut Winter Collection FW14-15 was recognized by editor-in-chief of Vogue Italia Franca Sozzani, who named Sleeper the brand o...
Sleeper (the-sleeper.com) has 89 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing89 approved reviews, newest moderated first
Elena K.
Amazing authentic clothes and great customer service
Response from SleeperMar 10, 2023
Hello Elena! Thanks for sharing your experience!🥰 We are very happy that we were able to make your purchase pleasant ✨ Have a nice day!
MOLLY P.
Sleeper has beautiful products that are only matched by their exceptional customer service! I ordered an item and then had second thoughts on sizing, so contacted the Sleeper team - they responded within minutes, cancelled the first order (despite it having already shipped) and immediately resent in the updated size I requested. Thank you so much Anna and Sleeper team!
Response from SleeperMar 2, 2023
Hello Molly! Thank you so much for this great feedback. We are so happy that you had a good experience with Sleeper and wish you to have lots of positive moments wearing it! Have a wonderful day🌻
Tina N.
Seriously, what a great customer service experience! I had ordered a pajama set that ended up being too small for me. The representative worked with me to get me the right size have it it shipped in time for me to wear it to an event. Thank you, Viktoria, for your hard work!
Response from SleeperFeb 27, 2023
Hello Tina, Thank you so much for leaving a review! We are more than happy to hear that you had a great experience with the Sleeper, and will be sure to pass the feedback to Viktoria.❤️
Mila
There are more then one issues with that company. First one - I had to pay on top of 200e bill an extra 90e for the custome taxes for shipping to Europe. I was not informed at any point about that, which is an issue, becasue that would have definetly change my mind about the order. Second thing: I was waiting for the order for more then a 3 months.... Third thing: the product was in a very bad shape once it reached my house BECASUE it was shipped in a simple plastic bag..... once I open it, many feathers felt out immediately. The tag on one item felt out too....Why someone would think its a good idea to ship such a fragile thing overseas in a plastic bag.... I'm very dissatisfied with it all and definetly won't order anything from this company again.
Response from SleeperFeb 17, 2023
Hello, This is Anna from Sleeper care team. I am truly sorry to hear that you had such issues while shopping with Sleeper. This is definitely not our standard practice, and I have already passed your feedback to our team to make sure it won’t happen in the future. I would love to help you out in this situation. I am afraid, I cannot find your order details, and would really appreciate it if you could email me at [email protected] We are grateful for your understanding and patience, and hope to hear back soon! With love and care, Sleeper team
Zeynep D.
The best costumer service experience ever! Anastasiia was SO sweet, understanding and helpful with my case! ♥️
Response from SleeperFeb 16, 2023
Zeynep, thank you so much for sharing your experience!🤍 It's our pleasure to know that we were able to help you🥰 Have a wonderful day!
Nina
Great! Customer service was wonderful and I love the product, it's my new go to summer look
Response from SleeperFeb 16, 2023
Nina, thank you so much for your wonderful review!🌷 We are always happy when we know that your expectations were met ✨ Have a wonderful day!
Tina
I recently had a baby but ordered my weekend set pj on what my size use to be. Once it came in I was unsure of the sizing due to still not having lost all the baby weight. I send an email trying to figure out how to go about it, not sure about the sizing on the larger ones and wanting to maybe exchange. The representative Tetiana was absolutely amazing, responded quickly, and was just super kind. I ended up keeping that size and will be purchasing more
Response from SleeperFeb 16, 2023
Tina, it's a great honor and pleasure for us to know that we were able to help you with your choice 🥰 We really appreciate your kind words and support 🌷 Have a nice day!
LISA
Excellent customer service and one of the nicest brands out on the market today, I have a few different pieces from dresses to 2 piece sets. Very quick delivery also
Response from SleeperJan 19, 2023
Lisa, Thanks for sharing your experience!💖 We are very happy that we were able to make your purchase pleasant ✨ Have a nice day!
