SleeperReviews of the-sleeper.com

At this point I give up with their sizing. So I have purchased several dresses over time. The linen one you have to size up, the ones with a bow or a rose in front you should size down. Annoying and inconsistent. However when I got a pair of the Lulu bow slippers I lost it. I wear 39/40. Ordered a 39. These are clown shoes. No joke. I would have to size down like 3 sizes. I have no way of returning them because of customs and taxes. So I am stuck with them knowing I will never wear them out. I actually asked my husband what he thought and he just laughed. It is bad. Do not purchase shoes from sleeper.

Leider eine totale Enttäuschung. Ich habe ein Pyjama bestellt und bezahlt. Nach ca. 9 Tagen fragte ich nach, wann dieses verschickt wird. Daraufhin wurde mir geantwortet, dass meine Bestellung in meiner Größe nicht lieferbar sei und ich soll zu den 28 Euro an Versandkosten noch mehr drauf zahlen, denn es gäbe eine Möglichkeit aus der Ukraine ein Exemplar zu liefern. Wie bitte ?!🤨 Nach 14 Tagen schrieb ich erneut den Kundenservice an und bat mir das Geld zurückzuverweisen. Daraufhin wurde mir ein Angebot von 115% gemacht. Erneut wie bitte?!😳 Ich soll etwa weiterhin als Käuferin mein Vertrauen an so ein schlecht organisiertes Unternehmen schenken?! Nein, danke. Ich versuche über den Käuferschutz mein Geld zurückzubekommen. Ich rate vom Kauf bei diesem Unternehmen ab.

They waited 2 weeks to tell me that product I bought is no longer available.

It's actually deplorable that a company this big can't make a product that works consistently on browser. Pathetic!

Took them approximately 2 months to figure out that the dresses I bought was out of stock, while having to chase them multiple times, they didn’t contact me ONCE to tell me this them selves. They made a withdrawel of the money from the order, so having a lot of money out of pocket, without receiving anything. Bad service and seems like a scam

I ordered a PJ set and a linen dress one month ago and I still have not received them. I contacted the seller and they first gave me the run about telling me that I just had to call UPS and confirm my details and they would deliver. When I called UPS they said they had no idea why the seller made me call them when the seller had to open an investigation for the lost package. Now the seller is refusing to send me a refund until the investigation is complete "because UPS may still find the package or compensate". It has been 3 weeks since I first contacted them about not getting the products I paid for and they have digged their heels into the ground about not refunding despite my sending them several emails clearly stating I wanted a refund. I had to put in a complaint with my credit company yesterday. This has been an absolutely waste of time (and I await to see if they will just take my money too).

I returned a slip and can see from tracking it has been back with the company for over a month. I’ve emailed them three times about my refund but they just ignore all my emails (they were very quick to reply when I was querying before buying)

Made absolutely no difference whatsoever with my sleep and when speaking to customer service I got the impression they weren’t bothered and having the inconvenience of returning the product in terms of time and expense is in my view completely unacceptable and unreasonable. Don’t waste your money on this product