CC
A bit expensive for the quality
Bought the feather pajama pants. They did not actually dispatch my product until I reached out to the customer care team, who was pleasant to deal with, although slow if you go through instagram DM. Email is faster. However, when they actually dispatched, it was quick to arrive to Australia, indicating that it isn't the shipping times that you should worry about, it's their internal dispatch time. Quality is not up to standard with the price that they're charging, and this is me waiting for final sale before buying. Definitely don't buy at non-sale pricing. Feathers are too delicate and kept dropping out. Also, they're quite sparse and not as fluffy as shown in the photos on the site. I suspect the product won't last long as the feathers may all drop after a few wears. The pants itself without the feathers is okay. It's thicker than the satin you get at Zara at least, but I'm 158cm tall and needed to get the pants altered as it's too long.
Response from SleeperSep 7, 2023
Hello, This is Anna from Sleeper care team. Thank you for taking the time to share your feedback with us. We appreciate your patience and understanding when it came to the dispatch process. We'll work on improving our communication through Instagram DMs to ensure a smoother experience. I'm truly sorry to hear that the quality of our feather pajama pants didn't meet your expectations. We would love to help you out in this situation. I am afraid, I cannot find your order details, and would really appreciate it if you could email me at [email protected] I look forward to your letter. Have a wonderful day!