SleeperReviews of the-sleeper.com

There are more then one issues with that company. First one - I had to pay on top of 200e bill an extra 90e for the custome taxes for shipping to Europe. I was not informed at any point about that, which is an issue, becasue that would have definetly change my mind about the order. Second thing: I was waiting for the order for more then a 3 months.... Third thing: the product was in a very bad shape once it reached my house BECASUE it was shipped in a simple plastic bag..... once I open it, many feathers felt out immediately. The tag on one item felt out too....Why someone would think its a good idea to ship such a fragile thing overseas in a plastic bag.... I'm very dissatisfied with it all and definetly won't order anything from this company again.

Sorry but the quality does not meet expectations of a higher end brand. Immediately upon taking the dress out of the package I tried it on and a button popped off…then a second. They were the last two buttons on the bottom of the dress so wore the dress the next day anyway. Well, again another button flew off followed by a fourth. I have never experienced this even with fast fashion so it’s hard to accept four buttons should fall away without even normal wear! I emailed customer service and they refunded me €17 to pay the cost of repair. A nice gesture but overall a pretty bad experience and not the quality one would expect when paying their prices.

I have followed the sleeper brand for years and finally caved and bought a set just before Christmas which I LOVED! I wore it on Christmas day and had so many compliments so much so I immediately ordered the same set in another colour (which i've had no issues with). After washing the first set the stitching on the collar of the top had slightly come away - I followed all washing instructions so emailed sleeper to see if there was anything they could do. I had no response at all from customer service for over 2 weeks and had to chase this for a further 6 weeks to get any kind of response. When they finally did respond, because the set was bought from a dept store in the UK they wouldn't accept that the fault was theres and said there was nothing they could do - really disappointing service from what I thought was a luxury brand. They finally came back and offered money off my next purchase but after the customer service experience I would be reluctant to purchase from them again.

I bought a set of pajamas on dec 3rd thinking it would arrive before New Year’s Eve , on December 13th , 10 days after placing my order I contacted their customer service ( no issues there , lovely person ) they told me my order was being made and it was going to be shipped in a week or week and a half ,almost New Year’s Eve and still no signal of my item being shipped , I contact their customer service again a couple of days ago and still no answer , I paid through Klarna and now I’m having issues with them cause it’s been so long since my order has been “pending “ at this point I’m so disappointed, I was a recurrent client and never had any issues , but this certainly leaves a bad taste in my mouth ,not sure if I’m going to purchase anything from this brand again .

I have no idea whether or not I will like my Sleeper dress, because I still haven't received it, or even a shipping confirmation, three weeks after ordering. Sleeper charges a $15 shipping and handling fee above the $300 price tag, which is pretty unusual: when was the last time you paid s&h on such an expensive purchase? Well apparently, that fee does nothing to facilitate actual shipping of the garment. Would never order from them again, regardless of how nice the product is... if I ever get to see it. Two stars is giving them the benefit of the doubt that *maybe* I'll get the dress soonish. I'll edit this down to one if it takes much longer....