Sleeper first walking sleepwear brand was founded in 2014 by two ex-fashion editors Kate Zubarieva and Asya Varetsa. Sleeper debut Winter Collection FW14-15 was recognized by editor-in-chief of Vogue Italia Franca Sozzani, who named Sleeper the brand o...
Sleeper (the-sleeper.com) has 89 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing89 approved reviews, newest moderated first
customer
Excellent service from start to finish!
Response from SleeperJul 22, 2022
Hello, Thank you so much for your kind words! We are so happy you like our service. 🥰 Wish you a wonderful weekend! Kindly, Sleeper team
Diana
Sorry but the quality does not meet expectations of a higher end brand. Immediately upon taking the dress out of the package I tried it on and a button popped off…then a second. They were the last two buttons on the bottom of the dress so wore the dress the next day anyway. Well, again another button flew off followed by a fourth. I have never experienced this even with fast fashion so it’s hard to accept four buttons should fall away without even normal wear! I emailed customer service and they refunded me €17 to pay the cost of repair. A nice gesture but overall a pretty bad experience and not the quality one would expect when paying their prices.
Response from SleeperJun 20, 2022
Hello Diana, This is Yaroslava from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. I appreciate your feedback on the sewing quality, and I have passed it along to our team! I see that we have resolved this situation via email earlier, and I have also contacted you via email again with more details. Thank you for your patience! Looking forward to hearing from you, With love and care, Sleeper team
Rachel H.
With the current state in Ukraine, my dress was delayed in being shipped out. The Sleeper team constantly updated me quickly and ensured I knew where my order was in the production process. They even ordered me $30 off my next order for the inconvenience of it taking longer to fulfill!
Response from SleeperJul 22, 2022
Hello Rachel, We are so grateful for your feedback and your great support. Wish you all the best! 🧡 With love, Sleeper team
MANDY'S BEAUTY R.
I do not understand the negative reviews. I bought two dresses and they came in like 3 days. Well packaged and beautiful materials and design. Will keep buying from the company.
Response from SleeperJul 22, 2022
Hello Mandy, Thank you so much for your great review. We are so happy that you enjoyed Sleeper and our service. Wish you all the best and brightest! ✨ With love Sleeper team
Madzia
Excellent customer service. Quick answers and very friendly.
Response from SleeperJul 22, 2022
Hello Madzia, Thank you for your kind words! We are happy that you liked our service. 😊 With love, Sleeper team
Marissa W.
Great customer service with a later order. Very friendly & reasonable with special requests.
Response from SleeperJul 22, 2022
Hi Marissa, Happy that you like our customer service! Sleeper wishes you all the best. 💕 With love, Sleeper team
Marie O.
Viktoria (customer service) is amazing. I was hesitating between 2 sizes and she listened to me, giving me advices and has been very patient. I love the brand, their pajamas are stunning !
Response from SleeperJul 22, 2022
Hi Marie, Thank you for your wonderful feedback! We are so happy that you love your pajamas and our service. 🥰 With love, Sleeper team
Natalia K.
I loooove them, love their designs and love the quality but most of all love the customer support! Always helpfull and sooo nice! Great example for other brands! Well done👌
Response from SleeperApr 3, 2022
Hello Natalia! Thank you so much for your kind feedback. We will make sure to pass it to our team. ❤️ With love, Sleeper care team
