The ShardReviews of the-shard.com

Absolutely rubbish. The most awful hotel I’ve ever been to. Booked it for my birthday. Nothing complimentary. I understand it’s covid not even a bottle of Prosecco. They said breakfast was included never said to eat in room was a charge took extra 52 pounds of my account for eating breakfast in the room haha what fools. Had a few drinks from the bar my god!! Never told me there was charge told them had a few drinks nothing was chucked in complimentary knowing it’s my bloody birthday. Ladies couldn’t even speak English. The customer service was appalling disgusted and outrageous. Wanted the tub next to the bloody view no that didn’t happen either. Never will go back again

Hated everything about this afternoon tea experience. They made you wait forever and no one came to explain. They give you dirty looks if you don't order from their bar whilst you wait. The lady who takes you to your seats doesn't even say anything to you whilst you walk or seat you, so found this super rude and unwelcoming. No one explained how it worked as me and my husband had never been before. When they did they were super rude about it and talked down to us like children. None stop dirty looks the whole time we were their. The cups were dirty when they came out, my husband tea was completely different to mine even though we ordered the same thing. Got offered champagne but instead wanted soft drinks. But didnt even get to choose as he picked himself and they were disgusting. The food was disgusting and not worth the trip. Before leaving i started to feel very unwell. And spend the whole trip home feeling physically sick with an upset stomach the rest of the night. Beautiful view but that is literally all going for this place If i could give this minus rating then i would -10 for the whole experience. Didn't appreciate being treated the way we did or the upset stomach on the train ride home. Worse day and experience every. Not worth the money, dont waste your time

Excellent although I'm not a fan of heights but the staff on the top floor where great friendly and made the trip worth while

I loved the sky tower and really enjoyed the coffee house on the top floor. Wonderful experience and one I will cherish

When placing the order we were asked if we have special notes or requirements and I left a note saying that this is our wedding anniversary dinner. Sadly they don’t read the notes, when we received our desserts there was nothing mentioned, it would be a nice touch to write something on a plate, just to make the dinner special,like other places do, but nobody read the note upon reservation, so it was a bit disappointing, as the expectations from this kind of place were high. Another thing, our drinks arrived after the starter, we could see our drinks at the bar for 10-15 min and nobody bothered to bring them to us, our waitress was busy and a bit of team work could help, but the waiters were just ignoring our drinks, probably because it was not their section, not sure though. The overall experience is nothing special apart from the views. The views are spectacular, of course, this is why we chose this place for our occasion, sadly it was forgotten by the team. Giving this place 3 stars for lack of attention and team work. The lamb was great by the way.

We went to the Aqua Shard for our anniversary and we always have good service there. But to make it better Sadia made it 100x better. She was so upbeat and even gave us an extra dessert for the occasion. Truly recommend.

Love this place when weather is good:)

Took my wife for her 40th birthday just before the lockdown. Views were amazing. Food and the wine were excellent, just a little time tied.