The CitizenryReviews of the-citizenry.com

Response from The CitizenryJun 23, 2026

Hi Valerie, Thank you for sharing this with us. We’re so sorry for the frustration and disappointment, especially after waiting so long for your sheet set to arrive. We completely understand why this would feel upsetting, and our team is actively working through the mix-up with our vendor partner. We want to make sure you get clear answers, and we've looped in our Customer Experience team to review your order and assist further. Someone will be reaching out directly to discuss next steps! We’re truly sorry again for the experience, and appreciate your patience while we work to get this resolved.

Response from The CitizenryJun 22, 2026

Hi Bobbie, Thank you for bringing this to our attention. We’re so sorry for the frustration of not receiving your full order, especially after waiting so patiently for your sheet set to be restocked. We definitely understand how disappointing that would be, and we’ve alerted our Customer Experience team so they can review your order details and help with next steps. A member of our team will be reaching out directly to assist further!

Response from The CitizenryJun 22, 2026

Hi Stephen, Thank you for sharing this. We’re so sorry for the frustration of not receiving everything you were expecting in your order. We understand how disappointing it is to be left waiting without a clear update on the rest of your items, and we've looped in our Customer Experience team so they can take a closer look and follow up directly with more information and next steps. We sincerely appreciate your patience!

Response from The CitizenryJun 17, 2026

Hi Tina, Thank you for following up and bringing this to our attention. We’re truly sorry to hear that you haven’t received a response after reaching out. That’s not the experience we want you to have, and we understand how discouraging it can feel after we replied here initially. That said, we weren’t able to locate a support request from the email address associated with your order, but we don’t want that to delay you getting support. We’ve escalated this internally, and a member of our team will reach out directly to review your concerns and provide further assistance. We truly appreciate your patience as we work to make this right!

Response from The CitizenryJun 17, 2026

Hi Riley, Thank you for sharing your experience. We’re sorry to hear that it's been so disappointing, especially given the expectation that your sheets would be on their way by now. We understand why it’s frustrating to have to proactively check your order status for updates, and after receiving notice of a supply chain delay, seeing no visible movement on your order would understandably make the wait feel even more concerning. That said, we’d love the opportunity to make things right, and we've sent you a request for additional information so we can look into this further. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our Customer Experience team. We truly appreciate your patience in the meantime, and can’t wait for you to enjoy your sheets soon.

Response from The CitizenryJun 17, 2026

Hi Maggie, Thank you for sharing this. We’re sorry your order arrived in such a confusing way, and we definitely agree that receiving multiples of one item and then waiting much longer for the other would feel strange. That said, if anything still needs to be looked into or resolved, please reach out to our Customer Experience team directly so they can review your order details and help from there!

Response from The CitizenryJun 17, 2026

Hi America, Thank you for sharing this feedback. We’re sorry you’ve been waiting on your delivery without a clear update, and we understand why that would be frustrating. That said, we’ve asked our Customer Experience team to review your order and get in touch directly, so please keep an eye out for their outreach soon. They’ll be able to provide the most accurate update and help with next steps!

Response from The CitizenryJun 17, 2026

Hi Rosie, Thank you for sharing this feedback. We’re sorry your piece arrived with a nick in the wood, and we understand how frustrating that is after waiting for it to be delivered. We also hear you on the delivery communication. When timelines shift, customers should not have to chase down updates, and we appreciate you calling that out. That said, if there are any concerns with your order that still need to be addressed, please reach out to our Customer Experience team so they can take a closer look and help with next steps.