The CitizenryReviews of the-citizenry.com

Sold an item that wasn’t available to ship and I had to track down that information myself. If something isn’t available in the window it shows on your website, you should inform the customer before they purchase it or let them know immediately after, it shouldn’t be the customers job to track down logistics of your stock or shipping partner issues. Also, I’ve shopped at the Citizenry since they first opened, the quality of linens is nowhere near where they were. My new stonewashed linen sheets are significantly thinner than ones from a few years ago but the prices are significantly higher; doesn’t make sense. Time to find a new bedding company! Finally, customer service is nowhere near where it used to be. It feels like you are exchanging messages with an AI bot who only has scripted responses and no emotion; good luck ever actually talking to a human again.

Very disappointed that I still have not received my complete order placed in May. I’m still waiting for the bedsheet set! Too bad, because I really like the linen pieces received so far, but with such delay, and concerns about differences in dye batches, I’m not inclined to order again.

I ordered a rug on 6/21 and after getting no shipping date within the 6 week window, I readched out for an update. The agent cited unspecified delays and asked me to wait. I waited a few more weeks and asked for another update, and the agent said he recommended I cancel for a refund and he was sorry. That was 2 weeks ago and I have not recieved a refund, so I reached out to again. This time, the agent said there is a backlog of cancellations that happened after a "system update" that I should keep waiting for an unspecified amount of time. This is one of the most unprofessional experoences I have had, and I am only giving it 2 stars because the customer service agent has been polite throughout. If I don't receive an refund by the end of the month I will start a claim with the office of the attorney general for Texas, which is annoying, but I can't see any other way to hold this company accountable.

Had a very difficult time communicating phone calls nor emails were returned items stated that were in stock evidently or not as I’m still waiting

Waited a month to receive the items but unfortunately it was only a portion of the order. Still waiting to hear from customer service when to expect the remainder of the order.

Wrote a review earlier this month on trustpilot with my concerns that the 100% flax linen pilling after washing and small pieces of cotton like material stuck to it after two washings. Since then, the company replied on trustpilot, but when I contacted them I received absolutely no response back in any way. So, beware when you see them responding to people politely on tustpilot; behind the scenes there is no customer service only "image management" going on. *Response notification: Received notification through trust pilot of the company response below. No contact has been made as of 6/17/26. Any further assistance will be noted here in the future. I have washed the sheets a third time and taken pictures of how much they pill and shed huge gobs of cotton looking material....I feel like the sheets are mercerized cotton, absolutely NOT 100% flax linen. I feel this way after researching what mercerized cotton is and found this: To mercerize cotton, you immerse the fabric in a sodium hydroxide and sulfuric acid solution. This process causes a chemical reaction that alters the structure of the cotton fibers, resulting in a fiber modification known as mercerization. When the cotton is immersed in the solution, the combination of sodium hydroxide and sulfuric acid causes the fibers to swell. This swelling increases the surface area of the fibers, enhancing their luster and strength. The chemical reaction also leads to the permanent alteration of the fibers, making them more receptive to dyes and improving the overall dye uptake.

For inexplicable reasons, sent us three of one item and then a month later, sent us our other item? Very strange fulfillment process.

The king linen bedding sheet set ordered had a small hole in the top sheet that wasn’t noticed until after the first cold water gentle cycle washing. Not happy. There was also much cotton left in the “no heat air dry only” cycle on our dryer that it was alarming. In my opinion, very sadly, the quality of this product is not worth the price.