LG
Great quality product.
Great quality product.

Artisanal home decor with a soul and story, all Fair Trade guaranteed.
The Citizenry (the-citizenry.com) has 256 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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LG
Great quality product.
ann
Customer service is so professional! I was very disappointed I yes I couldn’t get my pillow but situation was handled properly and I will be back shopping with you all soon
Rachel W.
Great customer service and love the sheets!
Response from The CitizenrySep 25, 2026
Hi Rachel, this made our day! We're so glad our team took good care of you and that the sheets are living up to the hype. There's a lot of skill behind every set, and it's wonderful to hear it shows. If you ever want to show off your freshly made bed, tag us. We'd love to see it.
SPB
The quality of the products as well as the incredible customer service make The Citizenry a wonderful on-line shopping experience. I have never been disappointed with my purchases.
Response from The CitizenrySep 25, 2026
Thank you for such a lovely review! Hearing that the Stonewashed Linen Quilt and your experience with our team have never disappointed means a great deal. That quilt carries the handiwork of our artisan partners, and the softness only gets better with time. We're grateful to have you with us, and we hope to help you find your next favorite piece soon.
Monroe W.
i ordered online a set of Siena linen sheets and extra set of olive linen pillow shams. Then i panicked because the week before i ordered linen sheets from a site on Instagram and they were from Allaura, a bogus Chinese company and were NOT linen. And lost half my payment with them. So i then panicked about this Citizenry purchase. I canceled them , got very nice customer service from Thea who assured me all would be properly corrected and canceled . Only the olive linen pillow cases shipped immediately and they arrived and are LINEN and very nice . I’m planning on going downtown in NYC to visit their store and decide about there getting the Siena linen sheets .
Response from The CitizenrySep 25, 2026
Hi Monroe, thank you for sharing your story. We're sorry you had such a stressful experience elsewhere, and we're so glad Thea could put your mind at ease. It's great to hear the olive linen shams arrived as the real thing. We'd love to welcome you at the store to feel the Siena sheets in person before you decide.
Hilary B.
Great customer service
Response from The CitizenrySep 25, 2026
Hi Hilary, thank you for taking a moment to leave us some love! Our Customer Care team works hard to make every conversation feel personal, so this means a lot to them. We hope everything you ordered feels right at home. Come back and see us anytime, and if you share your space, be sure to tag us.
Tiffany O.
Great customer service!
Response from The CitizenrySep 25, 2026
Thank you, Tiffany! We're so happy to hear our team made your experience a great one. Kind words like yours are the best part of our week, and we'll be sure to pass them along. We hope your new pieces bring a little extra warmth to your home, and we look forward to helping you again soon.
Jose M.
Customer service is excellent, efficient and kind!
Response from The CitizenryAug 21, 2026
Thank you so much for the kind words, Jose! We're so glad our team could take great care of you, and we'll be sure to pass this along to them.