The CitizenryReviews of the-citizenry.com

Response from The CitizenryJul 6, 2026

Hi Erwin, Thank you for sharing this. We're sorry for the confusion and for the frustration the delay caused. Just to clarify, the $15 refund was a gesture of goodwill for the wait and inconvenience, not a replacement for the sheets themselves. We did want to share that tracking now shows your order as delivered, so hopefully your sheets are already settling into your home. If anything doesn't look right or you still need a hand, just reply directly to your active support thread, and our Customer Experience team will be glad to help from there!

Response from The CitizenryJul 6, 2026

Hi Betsy, Thank you for sharing this. We're really sorry this happened again, especially after you placed an order based on items being marketed as available. When our site shows something as in stock and ready to ship, that should mean it's on its way to you. We're working to tighten up our inventory accuracy so what you see reflected at checkout is accurate. We also agree that receiving marketing emails while you're still dealing with an unresolved order only adds insult to injury. We're sorry for the frustration, and your feedback has been shared with our team as we keep working to improve our order communication. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.

Response from The CitizenryJul 6, 2026

Hi Cynthia, Thanks for sharing your honest feedback. We’re very sorry for the difficulty you’ve experienced getting in touch, and understand how frustrating it is to feel like you have to keep following up for answers. That said, we've escalated your request within our Customer Experience team, and someone will be reaching out shortly to assist further. We truly appreciate your patience as we work to make this right!

Response from The CitizenryJul 6, 2026

Thank you so much! We really appreciate the 5-star review. 🤗

Response from The CitizenryJul 6, 2026

Thank you so much for sharing this! We’re so happy to hear our Customer Service team took great care of you, and we’ll be sure to pass along the kind words.

Response from The CitizenryJul 6, 2026

Hi Alec, Thank you for sharing your experience. We’re really sorry to hear that you’re still waiting, especially this far beyond the original delivery estimate. We know a backorder delay like this is frustrating, and we truly appreciate the patience you’ve shown while waiting for your order. To help acknowledge the continued delay, our team has added a store credit to your account as a gesture of goodwill. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.

Response from The CitizenryJul 6, 2026

Hi Jundy, Thank you for sharing this. We’re so glad to hear you’ve been happy with the quality of the pieces you’ve received, but we’re really sorry the order experience has been frustrating. You’re absolutely right that you shouldn’t have to reach out first to find out when something has changed with your order. That kind of update should be shared clearly, especially when availability changes after purchase, and we appreciate you calling this out. We’ve shared your feedback with our team as we continue working to improve inventory visibility and order communication, and we’d love the chance to make your next experience a better one when you’re ready.

Response from The CitizenryJun 30, 2026

Hi JP, Thank you for taking the time to share your experience. We’re truly sorry for the frustration, especially after waiting this long for your order and still not having a clear update. We also understand how disappointing it would be to expect a credit and not see it reflected on your account. That should be easy to confirm and resolve, and we’re sorry this has felt difficult. That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team.