The CitizenryReviews of the-citizenry.com

The king linen bedding sheet set ordered had a small hole in the top sheet that wasn’t noticed until after the first cold water gentle cycle washing. Not happy. There was also much cotton left in the “no heat air dry only” cycle on our dryer that it was alarming. In my opinion, very sadly, the quality of this product is not worth the price.

I haven't received my item. They delivered it to the wrong address, and you guys are hard to reach.

Opinion is changing towards less stars as these surveys continue to flow in

Beautiful high quality sheets!

Delivery was quick. The sheets are fabulous! The colors and texture are just a wonderful experience for my senses. I hope they last a long time. I will never go back to regular sheets again.

I have owned two sets of linen sheets over time. The first I splurged on from Restoration Hardware and loved them so much, that when they became threadbare I still kept them and tear them into rags to use around the house the fabric is so high quality (20 years before this happened). Then, I bought another pair from Target; yep, that was a mistake. Low quality and threadbare in a year. Now, I researched and found linen sheets on the citizenry with okeo-tek certification and stating very clearly that they are 100% flax linen loomed in an old traditional factory in portugal. However, since receiving the sheets I am shocked at the pilling? Linen pilling? When you wash the sheets there are clumps of what looks to be "cotton" stuck to the sheets. They may be flax linen; but they seem like they are a blend of flax AND cotton they was they wash and pill in the dryer. The price tag was high and I am afraid they are deceiving people about the true fabric content. Makes me very unhappy to have paid a high price for something that seems inauthentic.

I have rarely encountered a company so disconnected from the concept of customer service. I ordered a Tejal rug more than 65 days ago and designed my room around it. During that time, I contacted The Citizenry twice for updates and was assured that everything was proceeding as expected. Then, after more than two months of waiting, I discovered—only because I reached out for a third time—that my order had been cancelled due to inventory issues. The problem is not simply that inventory was unavailable. The problem is that no one informed me. No one offered alternatives. No one attempted to find a solution. Instead, The Citizenry waited until I contacted them and then presented the cancellation of my order as though refunding my money after 65 days was somehow an acceptable resolution. That is not customer service. Customer service involves communication, accountability, and problem-solving. What I experienced was the opposite: poor inventory management, a complete lack of proactive communication, and an expectation that the customer should simply absorb the consequences of the company's mistakes. What makes this even more absurd is that the exact same rug is currently available in a larger 10' x 14' size. Yet rather than proactively offering that option after failing to fulfill my order, I was left to identify the solution myself. I am sorry that this matter has reached this point, but it has not been sufficiently addressed. After 65 days, two reassurances that everything was on track, and a cancellation that was only disclosed after I initiated contact, I find this entire experience unacceptable. The only acceptable resolution is for The Citizenry to provide the in-stock 10' x 14' rug at the price of the rug I ordered 65 days ago. It is clear, via the correspondence below that the reason keeps changing and the entire situation is poorly managed, at best. April 4th: " I took a look, and it seems the Tejal Handwoven Area Rug you ordered is scheduled to ship within the next 2 weeks. You may not have noticed, but this message was noted just below the “Add to Bag” button on the product page and also indicated during checkout. We're still awaiting for this beauty to be received and shipping is expected around early or mid May." May 5th: " Thank you for sending a follow-up! The Tejal Handwoven Area Rug is still in transit and waiting to be received at our warehouse. Our partner experienced an unexpected delay, which pushed the timeline back. Right now, we’re expecting your items to ship around late May, and I’m actively keeping an eye on their progress to make sure they move forward as soon as they arrive." May 30th: "Thank you so much for following up! I checked in again with our fulfillment team regarding your Tejal Handwoven Area Rug and also tried advocating for your order with our team. Unfortunately, it looks like there was an inventory discrepancy affecting the remaining stock for this item, and when inventory was being allocated, the rug was no longer available. I’ve gone ahead and processed a full cancellation". ALL of this while my rug in in stock in 10 x 14! TO CITIZENRY RESPONSE June 1/2026: I have sent numerous emails to the very email you provided - asking why my order is still confirmed as of March 25th and has neither been CANCELED or REFUNDED as indicated by your staff - who could not fullfill a 2-month old order! Issue my refund - $1,352.31 USD. And if your company has any real interest in reinstating Good Faith- you will pair that with a sizeable store credit. But seeing as no one will get back to me, it looks like I will have to escalate the matter. Thank you.

Lost my package. Shows “delivered” but neither carrier nor Citizenry want to take ownership. Delivery driver left gate open and the package mysteriously disappeared. I don’t live in a high traffic neighborhood and never experienced theft, so wonder what happened there. This company often uses a delivery service called Veho for delivery - who ever that is. This stuff happens but the fact that they have not taken any ownership made me file a police report and dispute with my bank. This was my first and last experience with this company.