The CitizenryReviews of the-citizenry.com

Response from The CitizenryAug 21, 2026

Hi Hanna, Thank you for taking the time to share this, though we're sorry it took so much effort to get connected with someone who could help. We're very glad Viet was able to step in and find a solution. He clearly made a real difference in your experience, and we'll be sure to let him know. We'll also be sharing your feedback about the difficulty getting support before that point, since that's important for our team to hear. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from The CitizenryAug 21, 2026

Hi Mike, We’re sorry this experience has left you feeling this disappointed in The Citizenry, especially after coming to us through a designer’s recommendation. You’re right that delays can happen, but customers should not be left chasing basic updates about orders they’ve already paid for. We appreciate you taking the time to call out how the communication and follow-up have felt from your side, and we’ll be sharing this feedback with our team. If you still need support with an open order, please reach out to us directly at [email protected] with your order details so our team can take a closer look and help from there.

Response from The CitizenryAug 21, 2026

Hi Lauren, We’re really sorry for the mix-up with your order and for the frustration of trying to get help while it was sent to the wrong address. Our Customer Experience team has reviewed this and confirmed that a full refund has since been processed. We know that doesn’t undo the inconvenience, but we’re sorry this happened and appreciate you bringing it to our attention.

Response from The CitizenryAug 14, 2026

Hi Kristi, Thank you for bringing this to our attention. We sincerely apologize for the lack of clear communication around your order and for the frustration this experience has caused. We’re also sorry that getting assistance has felt difficult. Our Customer Experience team should be providing clear next steps, and we understand why repeated follow-ups without a meaningful update would feel upsetting. That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team. We know this doesn't undo the frustration you've already experienced, but we hope to have the chance to turn things around and restore your confidence in us. We truly appreciate your patience.

Response from The CitizenryAug 13, 2026

Hi Anastasia, Thank you for sharing this! We’re so happy to hear Viet and our SoHo Trade team have made such a great impression. Going above and beyond is exactly the kind of experience we hope to provide, and we’ll be sure to share your kind words with the team!

Response from The CitizenryAug 12, 2026

Hi Amber, Thank you for taking the time to share your experience. We’re sorry to hear that your sheets didn't ship within the expected window and that you were left without clear updates along the way. When an order is delayed, the follow-up should be proactive, and we understand why an apology without a clear resolution still feels frustrating. That said, our Customer Experience team has confirmed that they've reached out to our fulfillment team to confirm the cancellation of your order. They’ll follow up as soon as they receive confirmation that the cancellation has been completed, along with the refund details. If there's anything else we can do to support you, we hope you won't hesitate to follow up with our team at [email protected]. We're always happy to help.

Response from The CitizenryAug 7, 2026

Hi Ritin, Thank you for taking the time to share your experience. We're sorry this order took so long without the clear resolution you should have received much sooner. A full refund has been processed, though we know that doesn't make up for how things went, and we're sorry it fell short in the ways it did. If you'd like to share any additional concerns about your experience, please reach out to us directly at [email protected] to talk further. We'd welcome the opportunity to do so.

Response from The CitizenryAug 5, 2026

Hi Sara, Thank you for bringing this to our attention. We're sorry for how your order was handled, and acknowledge that this falls well short of the standard we hold ourselves to. An item should never display as available if it can't be fulfilled, and a cancellation should never require a bank dispute to resolve. We regret that this was your experience with us, and if you ever want to share more about your experience, we'd welcome the chance to hear it. Feel free to reach out directly to [email protected]. We’re always looking for ways to improve, and feedback like this helps guide that work.