The CitizenryReviews of the-citizenry.com

Response from The CitizenryDec 11, 2025

Hi Jen, Thanks for sharing this. We understand why you’d feel let down after the experience you had with your rug, especially after your past positive experiences with our brand. We’ve shared your feedback with our team so we can take a closer look at how we handle early quality issues, clarify expectations around in-stock items, and better support customers when something goes wrong. Experiences like yours help us understand where we need to do better, and we really appreciate you calling this out. We look forward to having the opportunity to rebuild your trust in our brand!

Response from The CitizenryDec 9, 2025

We love hearing this, Tracie! We appreciate you taking the time to share your experience, and thank you for choosing The Citizenry.

Response from The CitizenryDec 2, 2025

This is wonderful to hear, Pamela! We love that you’re enjoying the sheets, and it sounds like your setup is about to get even cozier. Can’t wait for you to experience the full ensemble!

Response from The CitizenryDec 2, 2025

Hi Michael, We’re glad to hear that you’re enjoying the products and that ordering and delivery went smoothly. That said, we understand it’s disappointing to have the Blue Slate pillowcases waitlisted when you were hoping to complete the set, and we’ve passed your feedback along to our team so we can improve inventory visibility and avoid situations like this in the future. Thanks for choosing The Citizenry!

Response from The CitizenryDec 2, 2025

Thanks for sharing this, Gene. We understand how upsetting it is to place an order and not feel supported when something goes wrong, and that isn't the kind of experience we want anyone to have. We’ve sent you a request for more information so we can look into your order and get this escalated to the right team. Once we have those details, we’ll be able to review what happened and work toward a resolution. We're looking forward to getting this resolved for you!

Response from The CitizenryNov 30, 2025

Hi there, Thanks for taking the time to share your feedback with us. We can definitely understand how frustrating your experience has been, especially given the long delays and the added confusion around return eligibility in Canada. This isn't how we want anyone to feel after placing an order with us, and we’ve shared this feedback internally so we can take a closer look at our policies and communication for our Canadian customers. Experiences like yours help us understand where we need to do better, and we really appreciate you calling this out. We look forward to having the opportunity to rebuild your trust in our brand!

Response from The CitizenryNov 25, 2025

Hi Carol, Thank you for sharing your experience. A canceled order without clear communication is not the level of transparency we aim to provide, and we appreciate you sharing these details so we can address them with our team. We've also sent you a request for additional information so we can reach out and assist with your order directly. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our team! We appreciate your patience and understanding while we work to get this resolved for you.

Response from The CitizenryNov 13, 2025

We’re so grateful to have you as a repeat customer, and it’s wonderful to hear how much you’ve enjoyed the pieces you’ve brought into your home! The NYC Citizenry team will be so glad to know their care and knowledge made a difference, and we appreciate you for taking the time to share your experience.