The CitizenryReviews of the-citizenry.com

Response from The CitizenryNov 11, 2025

Hi LR, Thanks for sharing this perspective. We understand how discouraging it feels when a company you once trusted doesn’t seem to live up to that same standard, and we know that we have work to do to rebuild that trust. That said, we've sent you a request for additional information so we can assist further. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our team! Your feedback is also being shared directly with our leadership team as we continue working to improve communication, product reliability, and support responsiveness moving forward, and we sincerely appreciate the feedback.

Response from The CitizenryNov 9, 2025

Hi Kristen, Thank you for sharing this thoughtful feedback. We completely understand your concern about the packaging, and we’ve shared your comments with our fulfillment team to hopefully consider more eco-friendly options in the future. That said, we’re glad to hear you’re enjoying the quilt itself and appreciate you taking the time to share your thoughts!

Response from The CitizenryNov 9, 2025

Thanks for sharing this. We’re truly sorry for the delay and the lack of updates on your order, and we're committed to making things right. We can confirm that we've received your support request, and a member of our customer experience team will be reaching out shortly with an update on your order’s status. We appreciate your patience while we work to get this resolved for you!

Response from The CitizenryNov 5, 2025

Thank you so much for taking the time to share this feedback, JB! We are thrilled that you had a wonderful experience, and we appreciate you choosing to shop with us.

Response from The CitizenryNov 4, 2025

Hi Marta, We’re sorry to hear that your item didn’t hold up the way it should have, especially after such careful care. That’s not the quality we aim for, and we’re sharing your feedback with our product team to review the material’s durability and make sure it meets expectations for long-term use. If you haven’t already, please feel free to reach out to us at [email protected]. We’d be happy to revisit your order with our Customer Experience team and see if there’s anything more we can do to make this right. Your feedback helps us continue to improve how we serve our customers, so we’re looking forward to hearing back from you!

Response from The CitizenryNov 3, 2025

Hi Ed, We’re thrilled that everything arrived right on schedule and that the updates along the way were helpful. We appreciate you taking the time to share your experience!

Response from The CitizenryNov 2, 2025

Hi Karen, Thanks for sharing this feedback. We definitely understand how frustrating your experience must have been, especially after reaching out so quickly to correct the address on your order. We want to make this right and make sure you’re supported properly. If you’re open to it, please reach out to us at [email protected] with your order details so we can take another look and help get this resolved!

Response from The CitizenryNov 2, 2025

Hi Ella, Thanks for sharing this feedback. We definitely understand how frustrating it is to be left waiting for items past the estimated delivery date, especially without helpful updates along the way. We’re truly sorry for the delays and the lack of clarity you experienced, and our team is actively reviewing your feedback to help prevent situations like this going forward. We truly appreciate your patience as we work to make things right!