The CitizenryReviews of the-citizenry.com

Response from The CitizenryFeb 2, 2026

Thanks for the honest feedback, Colin. We’re sorry to hear that this has been your experience. Delays, product concerns, and a lack of proactive updates are understandably frustrating, and that’s not the level of service we aim to provide. We’ve asked our Customer Experience team to follow up with an update on the comforter from your order, and someone will be reaching out to assist further. We're thankful for the opportunity to make things right.

Response from The CitizenryFeb 1, 2026

Hi Sean, We’re so sorry to hear about your frustrating experience, especially after ordering in-store and having to reorder again. That’s not the level of follow-through we want for our customers, and we'd love the opportunity to make things right. We’ve escalated your support request internally, and a member of our Customer Experience team will be reaching out shortly to help get this resolved.

Response from The CitizenryFeb 1, 2026

Hi Susan, We appreciate you taking the time to share your experience, and are truly sorry to hear how frustrating it has been. We understand how concerning it feels when expectations around shipping aren’t met, and that’s not the level of service we strive for. We’ve escalated your support request internally, and a member of our Customer Experience team will be reaching out shortly to assist further and review next steps with you. We appreciate you taking the time to share your experience, and we're thankful for the opportunity to make things right.

Response from The CitizenryJan 21, 2026

Hi Brooks, Thank you for sharing this experience. We understand how frustrating it is to order something with clear expectations around timing, only to be met with delays and little proactive communication. We agree that having to repeatedly reach out for updates makes for a poor experience, and we've shared your feedback internally, to highlight the need for more transparency and more consistent, proactive communication around delays and fulfillment timelines. We've also sent you a request for additional information so we can look into this further. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our Customer Experience team!

Response from The CitizenryJan 11, 2026

Thank you so much for taking the time to share this feedback. We're so glad to hear that you're enjoying the blanket, Kate!

Response from The CitizenryJan 12, 2026

Hi Ryan, Thanks for sharing this! We’re truly sorry for how disappointing and frustrating your experience has been. You’re absolutely right to expect clearer updates without having to repeatedly check in, and we regret that we missed the mark here. That said, we've confirmed that your rug has shipped, and our Customer Experience Team followed up via email on 01/01 with tracking details. Please don't hesitate to reach out directly if we can assist further with this order. We truly appreciate you flagging this and are taking feedback like yours seriously as we work to improve transparency around shipping timelines. Thank you for your patience and understanding!

Response from The CitizenryJan 12, 2026

Hi Cat, Thank you for taking the time to share this. We’re sorry for how frustrating and drawn-out this experience was, from the mislabeled boxes and incomplete deliveries to the lack of clear coordination between our teams and the delivery partner. You should never have been put in the position of coordinating the logistics, and we understand how much time and energy this cost you. While we’re glad a full refund was ultimately issued, we know that doesn’t make up for the inconvenience or the breakdowns along the way. Your feedback about communication and inventory alignment is important and has been shared internally as we continue working to prevent situations like this in the future. If there’s anything further you’d like to discuss or if you need additional assistance, please feel free to reach out to us directly. We appreciate you being candid about what went wrong here, and we’re genuinely sorry about your experience.

Response from The CitizenryJan 7, 2026

Hi JG, Thank you for sharing this. We’re truly sorry to hear the sheets haven’t softened the way you expected, especially given your experience with linen and the investment you made. That’s understandably frustrating. If you’d like to talk through this or explore possible next steps, we’re here to help. Please feel free to reach out to us directly at [email protected], and our team will be happy to assist!