The CitizenryReviews of the-citizenry.com

Response from The CitizenryNov 2, 2025

Hi Willis, Thanks for sharing this feedback. We completely understand how frustrating it is to wait so long for an item to arrive, especially when it's being advertised as 'in stock.' We’re reviewing how product availability is displayed going forward, so that product pages accurately reflect current lead times. Your experience highlights exactly why that improvement is so important, and we appreciate you taking the time to let us know! We understand that you opted for a refund this time around, but we’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.

Response from The CitizenryNov 2, 2025

Hi Harper, Thanks for taking the time to share this feedback. We never want there to be any confusion around materials or product details, and we can understand how disappointing that would feel. We’re sharing your note with our product team to review label descriptions and ensure they’re as clear and accurate as possible moving forward.

Response from The CitizenryOct 29, 2025

Hi Kate, Thank you for sharing your thoughts with us, especially as a long-time customer. We definitely understand how exhausting it is to deal with delays and shifting deadlines while anticipating your order's arrival, and we’re putting in the work to strengthen our supply chain and deliver more accurate updates so experiences like this don’t continue. Your feedback is important, and we truly appreciate you taking the time to call out what needs to be better. We look forward to having the opportunity to restore your trust in our brand!

Response from The CitizenryOct 28, 2025

Thank you for being so honest about your experience. It’s incredibly frustrating to feel like you’re on your own when you’re just trying to get answers about your order, especially when things haven’t gone as expected. We clearly missed the mark here on communication and follow-through, and we’re actively working to make that better across every support channel. We appreciate you sharing what went wrong so we can keep fixing the gaps and make sure others don’t run into the same thing!

Response from The CitizenryOct 28, 2025

We love hearing this, Jaime! We appreciate you taking the time to share your experience, and we're thankful for the opportunity to make things right.

Response from The CitizenryOct 27, 2025

Hi Kathleen, Thank you for taking the time to share such thoughtful feedback! While we’re glad to hear that you liked the color and pillowcase design, we understand your disappointment with the sheet thickness, fit, and elastic quality. We’ve shared your comments with our product team as we continue refining dimensions and construction for a better fit and feel across a wider range of mattress types, and we appreciate your helping us improve.

Response from The CitizenryOct 27, 2025

Hi Corbin, Thank you for sharing this feedback. We understand how frustrating the delays, sizing issues, and communication gaps must have been, and we've passed your feedback along to our operations and support teams to improve accuracy and ensure customers receive clearer, more timely updates going forward. We’d welcome the opportunity to earn back your confidence in the future!

Response from The CitizenryOct 26, 2025

Hi Megan, We’re so sorry for the mix-up with your rug order and the delay in getting it corrected. We’re glad to hear our customer service team has been in touch, and we’ve asked our operations team to prioritize resolving the SKU issue so your replacement can be fulfilled as soon as possible. We appreciate your patience and are thankful to have the opportunity to earn your business!