TGWReviews of tgw.com

Response from TGWMay 26, 2026

We are incredibly sorry for this frustrating mix-up and the delay in getting your money back. Sending a child's shoe instead of the clothing you ordered is a major oversight on our part, and you shouldn't have to wait to be reimbursed for our mistake. We want to track this down and fix it for you immediately. Because we cannot see your account details directly through this review, could you please send it to us via email at [email protected]? Thank you for your patience, and we are truly sorry for the hassle.

Response from TGWMay 26, 2026

Thank you so much for the awesome review! We are absolutely thrilled to hear that you had such a great experience with our customer service team and that your order arrived super fast. Our team works hard to make every interaction seamless, so hearing that they were awesome to deal with means the world to us. We truly appreciate your support and can't wait to help you out again on your next order!

Response from TGWMay 26, 2026

Thank you so much for being such a loyal part of the TGW family! We love being your go-to shop for all things golf. Knowing that we consistently deliver on fast shipping, great prices, and excellent service is exactly what we love to hear. We truly appreciate your continued business and look forward to keeping you geared up for many more rounds to come!

Response from TGWMay 26, 2026

We messed up, and you’re entirely right to be mad. Missing a deadline once is a fluke, but doing it to you twice especially right before a golf trip you planned around is a pattern we can't defend. Honestly, we don't blame you for going somewhere else this time. If you need a club for a trip and can't trust us to get it to you on time, walking into a store and buying it off the rack is the smartest move. We're passing this straight to our shipping team to figure out why our delivery estimates are missing the mark so badly. We hate that we let down a loyal customer who spent real money with us, and we'd genuinely love the chance to earn your business back in the future when we get our logistics straightened out.

Response from TGWMay 23, 2026

Thank you so much for the five-star review! We are thrilled to hear that you had such a great experience with our products, customer service, and shipping speed. Getting you top-tier gear without the wait is exactly what we aim for. We truly appreciate your business and look forward to helping you gear up for your next order!

Response from TGWMay 22, 2026

We are happy to hear that you had a great experience. It is wonderful to know that your order was fast, easy, and exactly as advertised, as this is the seamless experience we strive to provide every customer.

Response from TGWMay 19, 2026

Thank you so much for the detailed review! We are thrilled to hear that your new Sun Mountain golf bag arrived on time, in perfect condition, and exactly as advertised. We take great care to use sturdy packaging so your premium gear is fully protected during transit. It is awesome to hear that the bag is holding up great and providing the exact compartment space you need out on the course. We truly appreciate your business and look forward to helping you gear up for your next round!

Response from TGWMay 19, 2026

We are very sorry for the delay and the frustration regarding your refund. We have located your order #K8140057 and can confirm this has now been processed. We have just sent a direct email to you with your refund confirmation. Please check your inbox (and spam folder just in case), and thank you for your patience while we got this squared away