TGWReviews of tgw.com

Selection and prices good. Shipping is not. Products almost always arrive well after represented shipping date.

Web site is great some prices not able to post hate that. Prices are great and the shipping is a good deal. I’ll say the value and variety is the best. High praise!!

I ordered a pair of shoes from TGW. Upon arrival the shoes were too small so I started the exchange process for a larger size. When I went back to the site to reorder the shoes were no longer on sale. I sent an email to TGW letting them know my situation. They responded quickly and let me know that I could exchange at the sale price. It is nice to see a business that does the right thing. I will definitely be ordering from TGW again.

I like the products and the prices are good.

The best prices around (we looked everywhere), and fast shipping! We are getting our new golf bag in 2 days with free shipping - better than even Amazon Prime.

Great products and good pricing

I've ordered twice from TGW. For both orders the products were shipped and received on time. The tracking information was accurate and the product came as described.

I placed an order on April 20, I use the Chrome browser extension HONEY to find coupons and promotions - this is done automatically by my browser and HONEY. A promo code was applied to my order that day. I received my "thank you for your order" email, followed by the "your order is processing" email. A few days later I received an update stating my order was cancelled with no explanation of why or what happened. Since the customer service call center is closed due to the covid pandemic, I was asked to email any questions regarding my order. This morning I received the following email regarding my inquiry as to why my order was cancelled: TGW CS Relay 12:20 PM (36 minutes ago) to me Nancy, This order was placed using the discount code TGWFAMILY which is specifically for employee use. It was determined that you do not qualify to use this discount code as you are not an employee of TGW or its parent company. As a result your order has been cancelled, this particular item is no longer available. You have not been charged for this as we only charge for items that ship, your pre-authorization will fall off within 3-5 business days depending on your banking institution. Please let us know if you have any additional questions. Thank you for contacting TGW, Kaitlynn Customer service I had no control over what promo code HONEY and my browser use. I certainly was not aware this was an exclusive employee code or I wouldn't have used it. I can't be responsible for the promo codes HONEY uses. Further, I find it VERY unprofessional that I was not contacted immediately as to the reason why my order was cancelled so that I might have corrected the problem. Even better, why was the promo code not immediately rejected as invalid at my checkout? I would have really liked this item, but now as you can see it is sold out in my size. The charge for this item still is in limbo on my credit card, waiting to be removed. I am very frustrated. Don't bother ordering from this company unless you really like this type of poor customer service.