Leon L.
Worst experience ever
Worst experience ever. Ordered a club with 2-day shipping. Didn't receive and called, said they were having warehouse issues and that it would be sent doon. Customer service promised a manager would call me that day. I got this same promise on 3 more occasions. I never got a call. And today, 10 days later, I emailed again and have now been told they do not have the club. Not one time did they reach out to me and update status. This club was for a gift and the false promises ruined the occasion. There are too many other golf retailers, shop with one that honors their commitments, or at least one that is honest with you.
Response from TGWFeb 20, 2026
We are really sorry to hear about your experience. We understand how critical timely communication is, especially when an order is intended for a special occasion, and we apologize for the lack of updates and follow-through you encountered. This is not the standard of service we strive to provide. We are committed to making this right and improving our response reliability. Please reach out to us at [email protected] so we can personally prioritize your case and provide a full resolution for you immediately.