TescodirectReviews of tescodirect.com

Missing items! Order two presents for my sons 10th Birthday on the 6/4/18. They still haven't appeared needless to say I have a very upset son who now doesn't ask anymore if they have arrived yet. Contacted the Tesco team who also can't get in contact with company by any method. Waiting in two separate days for them to get back to me. They as a company take no responsibility advising this partnership & seem that they are happy to carry on. Apparently I can't be told how to resolve this until contact is made & seem not to be able to gain a refund. Unhelpful & unreliable staff + untrustworthy partnership company + out off pocket = Angery once loyal customer

I ordered some items off Tesco Direct and they said they would be in my local Tesco Express store after 3pm on 21st April. I went to the store after this time and got told it wasn’t there and should be in store by 11am on 22nd April. I wanted to know what happened so I rang customer services and they told me my items wouldn’t be in store till 24th April. I cancelled my order and received an email confirming my cancellation only to find out they’d take off some of my club card points for cancelling. I’ve been in contacted with Tesco Direct today and they said if I ordered the items again they would knock off the delivery charge. The only issue with that is delivery is free. Thanks Tesco Direct I’ll never use your service your a joke.

ARROGANT, unreliable, highly inefficient, AVOID

I have used Tesco Direct regularly for over 4 years and not had any problems. When I had a faulty product, it was always handled very well and quickly. Can't believe how bad feedback is on here.

Returned an order to comfy living- Tesco partner on 4th April and have still not received a refund of £209.99. Despite endless emails and phone calls to the claims department and customer services with a promises eac time to resolve the issue....they haven’t. Each contact, including 2 managers are “going to take ownership “ and each one was has failed miserably. The long awaited refund has caused my bank account to go into debt and I am totally stressed out with having to constantly chase this up. For a big company the customer service is diabolical and they are still allowing Comfy Living to trade under their name...I so wish I’d read the reviews first. Today I have written to the Ombudsman in the hope that it can finally get sorted out

Bought a Tablet for an elderly customer from Tesco Direct partner 'Time2 Technology'. It was faulty in manufacture (SD card was stuck inside case), and was previously used (had unknown Auto-fill data coming up, and also had a Browser Redirect Virus and Porno Pop-ups!!). Both Time2 and Tesco agreed it was faulty. Returns took 2 months to achieve and I was 'forced' to pay more for an unwanted 'upgrade' that wasn't really an upgrade! Eventually I managed a full refund, but after all the time spent on calls, emails, visits to Tesco, the Post Office etc, and driving over to my customer to try to rectify things and passify her over it all, Tesco dismissed my claim for small amount of compensation!

Ordered a refurbished iPad from Tesco Direct in February and it was faulty from the start. I took out the warranty and was told I needed to send the faulty iPad to a company Called Mendit.com, which I did. After chasing them up a couple of times I was told that when the IT guys checked it out they had to order a new part and once it had arrived and been fitted it would be returned. When I received the iPad back the fault was exactly the same and so I contacted Tesco Direct and asked for either a full refund or a replacement. They replied saying although I had bought the device from Tesco Direct it was supplied by a third party and so they couldn't do anything. I was told to contact the third party Direct as there was nothing they could do and left to sort it out myself. As I bought the device from Tesco Direct,who charged my card for the order, I foolishly though they had a duty of care to me as their customer to sort it out but apparently there is some small print on the order confirmation somewhere saying they have no liability for anything if there is a problem. I have been given incorrect and misleading information by Tesco Direct throughout this whole issue, which is still not sorted out, and would strongly advise anyone not to buy anything from their site without checking carefully that it is not a third party supplying the product.

Had some head phones Oct 2017 , they were good so in December had some more when they got to 3 months old the wire connector from headphones to device cracked where the wire went into plug that was easy to sort out. Today the plastic that holds the ear pad onto head band snapped, tesco asked me to send photo of damage, they got back to me and kept on it wasn't a manufacturing fault, the photo shown that they hadn't been trodden on or abused and I asked why they had broke and got the same answer and because of the way headphones are used (as in being put on and taken off, normal use I think) they are prone to breaking. Tesco used to be better than this but when I here a explanation like this I am gob smacked and I am put off from ordering from them again so beware of using headphones from tesco