TescodirectReviews of tescodirect.com

Gutted i didnt read reviews tesco direct. I had no idea they were this bad, to top it off they use hermes courier service. Had i of known i wouldnt of bothered with tesco as hermes stole said they lost my brand new mama and papas rocking reindeer they better deliver this. Kicking myself why didnt i go through argos as same day delivery. Never had an issue with argos but tesco your customer service is dreadful didnt recieve any...

i purchased a large screen tv from Tesco from their black friday deals,it was supposed to be delivered on an arranged date,but it did not arrive,so i emailed Tesco,no reply,so i called the next day,only to be told it was still in the courier holding bay,and dispatch to me could be up to another 72 hours.so i had to tell Tesco that i wanted to cancel the order,because i would not be available to receive it.i do not understand why a huge company like Tesco use cheap couriers,at purchase their was not even an option for next day delivery,i would have gladly paid an extra £10 for peace of mind that it was being safely delivered by a reputable courier,and not worrying if it was going to reach me broken.i am livid that i had to cancel the order,and that i lost out on a new tv,which was a great price.my advice to you is,if your ordering from Tesco direct and your ordering anything larger than that what can fit through your post box,do not bother.

i bought a tv from tesco direct on sunday ,pay out secure page pop out so fast and took my money got an email says item be delivered by arrow xl on friday stayed home all day waiting for it ,guess what ?not even email from them never mind my tv nothing coming , they take people money like a fart in the wind

I paid £140 for a mattress as a gift for my mother, it arrived on time but when we opened it, it was full of mold and smelled disgusting!! She has asthma and didn't get any sleep that night. Calling tesco to try and get someone to pick it up was a nightmare! We spoke to several people on the phone including head office and they all just wanted to pass the buck. No one would let us leave a complaint. The furthest we've got so far is "we'll call you back later". If this doesn't get sorted soon we'll be speaking to trading standards. Never again.

I purchased a TV from Hughes using Tesco Direct. The delivery date was Saturday so I put my home address in for delivery. Then I got a call saying the delivey is postponed and I'll get the parcel on Monday. I tried to tell them then I need to update my delivery address because of their postpone but they just didn't understand it and I finally gave up. Today I got a call from arrow xl saying the parcel will be delivered during the day and if I am not at home the delivery will be postponed again. So I took a day off and came home. Guess what? Still no items. I emailed them like 30 times, listened to their unbearable customer service background music for almost 20 minutes and in return I got a big zero. Neither no one picked up the phone nor I got a response email. I work as a contractor and just to win a couple pounds I purchased this item at black Friday. Today I took a day off and it seems like I have to take another day off because of these people's incompetency. It's like I lost a new TV money because of this. Who will compensate my loss? I'll stick with the amazon from now on an the hell with this rubbish people...

I ordered a bed set for my granddaughters birthday. After 10 days it still hadn't arrived. I phoned Tesco only to be told Hermes had lost it. Great. Won't be using them again.

I've just received some excellent customer service from Tesco direct! I missed the last 3 for 2 offer on Toys but I just bought the items I needed anyway, low and behold 2 weeks later the offer is back on 🙈. So I decide I'm going to return the items and re purchase them, only problem is I can't find my invoice and I also paid partly with club card vouchers so I email their customer service centre to get some advice! I get a phone call back yearly Monday morning saying instead of me having the hassle of having to return all my items back to the store, get a refund they will just refund me the cheapest item back onto my card saves all the messing!!! Now They really didn't have to do that, and that's going above and beyond in my book! I work in customer service as a career in he airline industry and I appreciate good customer service! Excellent work 👍

Tesco Direct is a marketplace where you can't get any help if things go wrong. I bought an item and had to deal with return directly to seller. Seller got my item but didn't issued a refund probably expecting me to forget about return. When I callec them they refunded me straight away. However, when I wanted to leave a negative review on Tesco Direct website it was promptly rejected without explanation. I think Tesco Direct doesn't want negative feedback on their web site. Very dishonest.