TescodirectReviews of tescodirect.com

Had a faulty microwave that kept rusting, phoned Tesco and was advised to clean it and contact the manufacturer. Store also advised the same. Manufacturer told me to contact Tesco. Tesco then failed to return my calls or acknowledge the issue. Contacted manufacturer again with more photos as the issue persisted and the microwave became a hygiene risk - it was now out of the 1 year guarantee but they funnily acknowledged me now they no longer had to replace it. Funnily enough they had no record of my previous correspondence either!!! Offered a measly £20 gesture. Had this been sorted in the first instance it wouldn't have gone on for so long and I would be happy with a working microwave, instead I'm a very disgruntled customer who is out of pocket and will never use Tesco again for electricals.

Always good customer service ! Ordered a bed from Tesco direct.. arrived when it stated. Love my new SUPERKING bed !! Couldn't fault them when i have ever ordered online or gone instore. I wouldn't shop anywhere else

Ordered pillows online, as they had great offers on bedding. Next day pillows was ready for collection. Staff in Tesco Metro Torquay was very helpful. Love to shop this way.

Arrogance personified. They hide behind their terms and conditions of a contract not existing until they dispatch. They're quite happy to take payment up front. Anywhere else in the developed world, taking payment for something would suggest a contract, but not this lot. Quoted the DSR as saying they could do this, despite acknowledging these rules are to protect the consumer. I wasn't bothered about them not supplying a mispriced product. It was the charging of my card and a refund after 3-5 days that annoyed me. They should be capable of taking an authorisation to reserve the amount and take full payment on dispatch. Cancelling the authorisation if they've got another misprice. The e-commerce website my colleague and I work on manages to do it. I suggest they sort themselves out as they seem incapable of running an ecommerce website or customer services centre.

This store is Terrible, i was turned away from buying an advertised TV at this local store through a google search, which stated the TV was in stock and at £419, when asking for the TV was told the price had was £479, after showing them the live webpage the Manager/Deputy just said sorry nothing we can do and turned me away, i had traveled from Sheffield. Like magic when i returned home the pricing through the Google search had reverted to the £479 price tag. the TV in question was LG49uh610v. Customer service shame on you....

Received pyjamas with a hole in them! Phoned them up and they sent a new set within 2 days - great customer service. Was also told I could keep the holey pyjamas; bonus! Quick delivery time.

I waited to Xmas day sale to buy a Lenovo 10/70 HD tablet from Argos. They and Currys upped the price on their sale by £30 so no Xmas cheer there. I looked on Tesco's direct and there is was at the original price £30 below Argos and Currys. I ordered it Boxing day and picked it up 3 days later, 2 of these were Bank Holidays. Well done Tesco a smooth transaction and the product is Excellent. New customer for sure.

Spent over £1000 on an Apple Mac book and case for my business. When doing my accounts realised that the receipts were not Vat receipts. Rang customer services who refused them as it was two months and over their 30 days they could not issue Vat receipts. In business for over 29years I have never been refused this request from any company. As Vat returns are done quarterly, it can be up to 4months when its brought to light that any receipts are missing are not full Vat receipts, especially for small businesses like mine. Customer service was very abrupt and annoying.