TescodirectReviews of tescodirect.com

I ordered an exercise bike as a present for my niece and paid extra for express delivery so it would arrive on time. Paid the full price and got an email confirming it had been despatched for delivery on 17 March 2017. Arranged to stay in all day. I am writing this at 20 past ten at night and no sign of product. Even worse no communication whatsoever. Rang customer service who advised I couldn't have a refund to allow me to go out and get another one as the office was closed untill Monday. Absolutely shocking. They now have my money and I have no gift for tomorrow. Avoid.

Purchased a Dyson in November 2016, and last week it created a fault where suction was lost. After several hours cleaning it and watching YouTube tips, I decided to call Tesco on a Sunday afternoon. They didn't hesitate in arranging a replacement, for the next day (Monday). Very pleased with the fast no-questions-asked replacement offer. The only feedback I'd give is, explaining that two different couriers would be sent to pickup and drop-off the item. Fortunately we were in for both (2 hours apart), but all emails/text from the courier and Tesco only notified us of the one courier. Also, it made it incredibly awkward with the first driver, as he had no idea where the new Dyson was (as he was collecting the old one).

This organisation is a complete shambles, they use 3rd party suppliers who they have ABSOLUTELY NO CONTROL over. I purchased a Tumble drier for £244.00 including recycling of old one, instant e mail reply giving me a delivery date. THEN..... next day ,I receive 2 text messages and an e mail from another company ( Product care ( never heard of them )) telling me to click on a ( possibly unsafe according to my device ) link to book a delivery date ( What ? ) . Suspicious I called TESCO direct ( wasting my time to get through ) who advised me it was legit ( no mention of this 3rd party company on purchase mind .... ) so I confirmed a delivery date. Next day an ( apx ) time was e mailed to me for delivery, so I arranged somebody to be at home. Now, I've had a voicemail ( from 3rd party ) saying that Tumble Drier is not in stock and I will be advised when it is next in but don't know when....... More time wasted in phoning TESCO DIRECT, who basically admit they have not a clue about anything. More so can't refund either on my request to do so immediately ( will visit that tomorrow, be warned TESCO !!! ) I hereby award my first Pitiable excuse of a Mail Order Company 2017 to the seriously inadequate TESCO DIRECT. Nice lad on the phone who was powerless, feel sorry for him. He should probably seek another employer......

Would not recommend you buy any electrical goods, if they become faulty be ready to make lots of phone calls and travel some distance to get goods confirmed as faulty. Really really poor customer setvice

Very very poor service. Ordered a new release CD which promised despatch on the day of release. It was a valentines gift for my wife and would have been here in plenty of time. It did not arrive today and I was forced to call customer services. The operator was apologetic but confirmed that it had not even been despatched and was out of order! No notification from them at all to tell me this.....clearly I would have ordered elsewhere. If I hadnt rang them I would have never known! Wont be using ever again. AVOID.

Never had any issues ordering from Tesco, items have always turned up on time.

Ordered conservatory furniture part of the order fell off the lorry at the delivery sit and the other part had only 3 legs. Awaiting redelivery but no idea when. Would have gone elsewhere but thought the track brand meant quality!!

being dealing with tesco for a few years now and a few small problems but when contacted gave me a reply there and then and tracked it to let me know what was happening and what delay was.