TescodirectReviews of tescodirect.com

I know it’s exceptional times, but can’t get on email, phone to even register as in vulnerable group!

Bought a bundle of mobile and I pad. There was a problem so I took it by hand to Tesco at Brent Cross branch to return. A lady working at the counter took it in. When I asked for a receipt, she said they don't do receipt. I thought since I have taken it back by hand and given it to staff member, nothing can go wrong. I waited for a while but did not see any refund gone back in my account. I then started chasing it up with many phone calls and emails. I simply got told they had no record of my return. Now if I had taken it in to their store and given it to staff member, how can it get LOST??? THE QUESTION IS WHAT KIND OF STAFF DO THEY HAVE??? The staff member obviously did something to the items. I never got my refund. They kept the items and my money. I DO not have money to give away. They have dishonest staff. No wonder she did not give me a receipt.

Got there in the end! Got a laptop online and was missing a booklet on how to set up, got it reduced and box was damaged so not overly bothered. Trying to get a booklet sent out was a bit of a pain and in the end got directed to it online, so not the end of the world.

Bought a laptop with one year free subscription to MS Office but never got the code for this. Customer service passed me back and forth to HP and did not know what to do. Pathetic service.

We ordered two sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So anyone who didn't get delivery and have had your money refunded you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.

Ordered a mobile phone because the one I have keeps dying at random times, even while charging. I had a big weekend planned with ALL information stored on my phone (and no back up, lesson learned) ordered Friday for click and collect Saturday, in time for my overnight trip, by 1530 on Saturday I still hadn't had an email to say collection was ready, checked the tracking and the order hadn't even been dispatched! Called customer service to be told order has been delayed and would arrive 24 hours later, but as we don't deliver Sunday, it'll be Monday before I can collect...trip ruined, deposit lost not happy, partner even more unhappy, kids devastated and funds removed from my account pretty much as soon as the order was taken so no option to cancel and buy from elsewhere! Waited till Monday, still no email/contact to advise collect so phoned again, to be told, she wasn't sure what had happened, give me your contact number and I'll find out and call you back (this was 10am) 1500, called back as had no contact to be told, sorry it'll be up to another 48 hours before delivery! Temper at this point was blowing gauges, I was asked if I wanted to cancel the order, I asked if the refund would be in my bank at the same speed it was taken? The answer was no, so I said no, I don't want to cancel, I just wanted my damn phone, at which point my phone died. Called back as soon as I could get it started back up, only to find an email advising my order had been CANCELLED!!! (cue, complete temper explosion) called back again and asked why my order had been cancelled and why are the funds not in my account, to be told if requested a refund and cancellation! ABSOLUTE COBBLERS, I JUST WANTED WHAT I'D BEEN CHARGED FOR 3 DAYS PRIOR!!! Now having to wait till Friday for refund. Absolute shocking service, I'll never use them again...cost of phone - £149, cost to me - ruined family trip, £30 deposit lost, £20 extra for same phone elsewhere... actual cost of refund £99 cash minus a lifetime of memories... And Tesco Direct plus staff, couldn't give a damn...as much as they "understand how I must feel" You have no idea at all how I must feel, save the textbook patronising phrases and actually listen to your customers! To make matters worse, I had a notification from the courier to say my phone was on it's way, then another later advising they corner gain access...to Tesco! Idiots from top to bottom

just be carefully when you do shopping at Tesco. I have just been at tesco today at Harlow I've seen water melon for £2 so I picked 2 but at the counter they charged for £3.50 each. I went to customer service to make a complain. They told me where did I pick up these water melon and I show them where those water melon were . Tesco staff just stood behind me and mourn that they are not selling these water melon and make me felt like I have jumped into their Tesco warehouse to pick those water melon out. It was embarrassing... I returned them.

Ordered a sofa back in June expected delivery 24th July! Get an email saying my sofa now has a production date of 14th September! Then I received another email saying due to a stock error they cannot complete my order. I now have No sofas with 2 young children as I disposed of my old ones ready for delivery and timed me having my new carpet fitted on the 23rd July ready for my new sofas. I am so angry and disappointed that nobody saw fit to contact us sooner! You have kept my money for well over 5 weeks and now I will have to wait over that again to repurchase a sofa from another store and also wait for my refund to come through and pay a lot more money towards anything similar to what I chose from yourselves... If this is the service you give I can understand why tesco direct has closed down. I will be escalating my complaint further.