TescodirectReviews of tescodirect.com

Ordered a BBQ on the 29th July. It is now the 11th August and I have yet to receive the item. I have waited at home on two occasions for deliveries which have failed to materialise. Staff seemed indifferent when i phoned to say that the item has still not been delivered.

Tin open and paint everywhere Just picked up my click and collect order and opened the box to find the lid of the tin is open and half the the contents are in the bag it was in. Guess the delivery guy didn't notice the fragile stickers everywhere and the keep upright notice. Unusable- looks a nice colour though

Mainly I buy the same foods here like pasta poultry fruit. Yesterday I found some bananas that were very soft some even already unfit for selling and consumption in a basket separated from the good ones. When bananas are speckled and soft traditionally these are a great buy for making banana fritter and or bread. As these were in even poorer condition split bubbled up some speckled but usable if same day when I got them home. I asked a member of staff if these were going to be reduced as the price was £0.90 she looked through them and said oh yeah most of them are gone aren't they ill ask the produce manager if we can reduce them. She asked me which ones I wanted I picked 5 bags (large family!) I noticed she picked up the whole crate with her I asked why she said to reduce them. I had already snapped a picture as I was taken aback at the price verses condition so I said OK and waited. Upon her return she stated the produce manager said this bag in her hand could be reduced by 50% but the rest of the crate could not be reduced as they were in a saleable condition. I said your joking she said I'm really sorry but it's what he said I said no, shocked I opted to snap a pic of the visibly split off bananas and their ooze as she left the crate round the back and was told no and she wandered back towards where she had left the crate. I have purchased bananas that are borderline ready to be disposed of from Morrisons & Asda on prior occasions and they have been reduced without request from as little as £0.10 to £0.56 condition dependant for larger bags. I think Tesco need to recognise when a product is almost done you cannot sell it at retail price which I see as greed and waste as most people would not buy them and to be fair I almost guarantee those bananas went in the bin as opposed to have been purchased. I feel as though you would rather waste food than sell it for what it's worth it would not break the bank nor policy a clear reminder of why I buy the same products repeatedly and mainly diesel and shop mainly with Morrisons and Asda. It is apparent customer service value for money and condition of product is bottom of the list under profit. I see why Tesco stores are possibly disappearing over the years also. I only wish there was an option to post a pic so iv opted to make it my profile pic for reference

Absolute shambles ! I looked on their website about an hour ago because I wanted to buy a Toshiba 49" 4K TV. I checked all the local stores, some of which stated "low stock" and some which said "stock". I picked one which was not the closest but about half an hours drive away as it said "stock". When I arrived I was told that they had none available, and that their online stock situation was about 48 hours behind. They wouldn't even let me order one in store to collect at a later date. No apologies, complete lack of customer service on all fronts. As I said, an absolute shambles of a company.

Sofa still not received after 7 weeks! Full refund given ... then courier turns up day after with sofa! Lol and won't deliver it! Such a stupid lack of communication 😤😤😤

Tesco Direct consists of many items. It is very easy to place an order, an the next day you pick it up for free at your Tesco store, which is very handy if you want it next day. There is also the Standard Delivery option, which I think is 3-5 business days by Royal Mail. Let's start with collection, Tesco will ship your collection by Yodel on Weekdays or by DPD if you order on a Saturday for Sunday delivery. You will receive a notification saying your item is ready for pickup, then you go down to your local store and pick it up! It is simple! Next up, delivery. Delivery (Standard) costs I think £3, which can be a bit irritating, that is why you should use the collection option. It is delivered straight to your door by Royal Mail and sometimes Yodel. I don't really have an opinion on couriers however DPD and Royal Mail are the best ones so let's hope you get them! Overall, a really good experience with my shopping there. Why don't you try it?

Hi ordered 2x sofas basic and cheap ,needed them fast ,Tesco direct on web page 28 days no worries. Company that supplies send you a link ,you can't open!! So rang them no idea / no order .ring Tesco nothing we can do ,staff rude,you might get then late September, Really Tesco tip don't bother and I've cancelled order ,oh still haven't refunded my money D.

Appalling collection service Ordered goods for collection at local Express store. Had to wait 30 minutes for service. Then they could not find it in store. Told to come back later. On returning they had not found it and eventually store manager had to find it, then blamed staff. The shop was chaotic, with no organisation. Product returned poor quality