TescodirectReviews of tescodirect.com

We ordered a pair of wardrobes at a good price and they arrived quickly. However one was badly damaged. Their customer support was helpful and we received a replacement 48 hours later. Unfortunately we were left with the damaged item for several more days as collection was arranged separately.

Not aimed at Tesco but rather at Arrowxl the delivery company, terrible service. 3 delivery dates missed. Tesco need to consider using another company as it reflects on them.

Yep, I have to agree with the majority of reviewers here who have given Tesco Direct one star - the website sucks. I tried to buy a laptop from them today. Ended up entering three credit card details and still couldn't get through the checkout. This was after going through the tedium of trying to login to an account I hadn't used since last year and having to reset the password twice. I finally gave up, which means Tesco loses £500 on a sale they could have had if they bothered to sort their website out. The worst online shopping experience to date in terms of a purely incompetent website. Terrible.

Though not Rude, they are incompetent. I tried to order a cool box from their site on Sunday, I was informed that I couldn't do so because the item could not be delivered to my address (I wanted to click and collect). So I tried a different address and had the same issue. I contacted Tesco Direct and it took three days for a response saying they will look into the problem. The eventual closure of the issue was an email telling me that they don't know when the issue will be fixed, but I should keep checking the website to find out myself. Are people falling over themselves to shop at Tesco direct? Anyway, I after reading the final email I went back online (much to my better judgement) and I was able to order the item! I was given an order number so I could click and collect only to have a following email informing me that there was an error on my order and that they will be processing a full refund, but it may take three to five days. To be honest this experience is enough to put me off online shopping altogether let alone Tesco Direct. How a company can survive with this level of service is beyond me.

Ordered a Fridge freezer from Tesco Direct, suspect they were actually an agent for 3rd Party. During the delivery they damaged our floor dragging out the old one. After months of communication, Tesco have denied responsibility since: (a) We didn't report it until 3 days later having fruitlessly tried the delivery firm (and likely "real" supplier) first. (b) A family member signed for the good condition of the new appliance. They took that to mean overall satisfaction. For £50 more we could have bought from John Lewis who I suspect would have bent over backwards to come to an agreement.

Order item on the 15th June for delivery on the 21th. Received voicemail 8.58 on the 21th, Item has not arrived for dispatch. No update on the 21st or 22nd Contacted customer service on 23rd, they could not advise anything and will look into it. update in the afternoon... we are still looking into it.... Monday 26th updated to say item will be delivered next Saturday. customer service called Monday to say they are still looking into it.... with no delivery scheduled..... Called customer service on the 27th on same number as every other call, only now the can not answer my questions as "Customer care" are looking into the issue.... Simply discussing service and PP communication. I can only guess this is a totally outsourced online operation, managed by the cheapest bidder. I wish i read these reviews first, I would have paid the £30 more and gone to Homebase and would have been using my item for the last week!!!! BE WARNED.. DO NOT TRUST TESCO.. OMG!!! I have just checked the item and the price has gone up by £100, Yes this is a hot weather item, and we have a heat wave atm... Homebase are now £70 cheaper, but Tesco still have my £300.... I have opted to copy Tesco in this review, Order Number - 4KCM4MX8K Little regards, A VERY DISAPPOINTED CUSTOMER.

Follow on from my previous review a few weeks ago. Unbelievable, still waiting for my item to be delivered. This is after 3 promises that the item was ready to be delivered. Emails to say when delivery was, but no communication to say that delivery was cancelled, 3 days taken off work. Think tesco are blaming the courier white arrow. Today was told that the delivery is ready to be booked again. If any one from tesco reads this please HElP me. Ref no 4KC4C8QYH.

I ordered a Manrose extractor (MF100T) for my bathroom. It was sent out by a "partner" but when I fitted it it didn't work. Went to parcel it up to return and realised the invoice wasn't even mine. It turns out this item was a faulty returned item that had been sent straight back out to me complete with the previous customers return form. Absolutely unbelievable! I now have to pay my electrician twice to fit this as I cannot expect him to carry out 2 hours work for nothing today. The tesco partner is Big on DIY