TescodirectReviews of tescodirect.com

Ordered a video game on the 9th of December and was told delivery would be by the 11th as of the 18th of December the item status was "Being Processed" so I contacted Tesco-direct to ask why it hadn't been dispatched, only to be told: "We are really sorry to have to let you know that your Tesco Direct order 4PKWBXW7C was cancelled due to a technical issue that affected our stock availability. We know how frustrating this must be and we're sorry to have let you down. It is not the level of service we aim to provide. You can set up a stock alert on our website to be notified by email when this item is available again." Tescodirect are happy to still sell the game through a partner at a more expensive price, And I'm sure they will be happy to email me and tell me the game is back in stock for 3 times the offer price I paid. After waiting 9 days to find out they won't be sending me my item I now have to wait another 5 days for my refund, they should change their name to Tescodefect. or maybe Tescodeceit as they sell you items they then claim not to have.

Purchased an Acer computer from Tesco Direct online. Have a software issue. Issue was reported within the warranty period. Technical support at Tesco informed me that they were not responsible for software issues. No support. No more trade with Tesco.

Ordered sofas for delivery Sat 8th Dec - did not turn up. They rearranged for Mon 10th Dec, again did not turn up. Rearranged for Thurs 13th Dec, guess what no show again. Rearranged for Sat 16th Dec, no show again despite another whole day wasted waiting for them. Never ever again am I using Tesco Direct. The problem is their subcontracted courier XPO Logistics who don't really care and fob you off with excuses but don't bother to deliver. Really poor customer service.

I ordered a television online and the whole process was quick, easy and helpful.

Absolutely appalling service from Tesco Direct! I ordered 2 sofa's, one of which was to be delivered on a Saturday between 7am - 7pm, had a phone call the night before confirming that I would get a phone call an hour before the sofa was due to arrive the next day which I confirmed was still ok. I then get a phone call off customer services to say the sofa would now not be delivered to me on the agreed day to which they had no reason for. A week past and I still had no idea where my sofa was. After multiple phone calls and speaking to multiple different people at customer service and a lot of messing around, all I was told was they had no idea where the sofa was or what was going on and they didn't know why I didn't have a sofa. Multiple people telling me they would phone back with answers which was never received and then they lied about trying to ring me and said my phone was turned off that's why they couldn't get through! I tried to complain to the complaints department to get no reply! I decided to cancel the order and they couldn't even get that right, they only cancelled half of the order and left the other sofa on so I had to sort that out with more phone calls. I submitted a bad review on the Tesco direct website on the sofa I'd ordered to warn others of the horrendous service only for it to be removed by Tesco. Absolutely ridiculous service and an absolute joke and a huge waste of my time with now no sofa. Absolutely appalling and I will never order anything from Tesco ever again. Furious with how they have treated me and it seems to me they are advertising things and selling products that they clearly do not have to deliver to people!

Great but sometimes products are damaged when delivered to store

Took a toy that my wife bought on Tesco online back to store today because my mother had already bought it for my daughter for Xmas. When they refunded it the refund amount was zero. Turns out it was bought as a 3 for the price of two deal. So I said no worries I'll keep it and get my mum to return the other one but customers services said they couldn't give it back because it had been refunded! Now I'm £60 out of pocket! Absolutely outrageous behaviour. I'll stick to Amazon in future.

Tesco Direct First and last time. So I order my daughter’s Christmas present from TESCO DIRECT and book delivery for Monday 11th December. Then I get a voicemail asking me to call back and confirm delivery for Saturday, which I do not do because that does not suit me. Then I get an email at 7.46am on Saturday saying it will be delivered between 7.30 and 10.30. Then the delivery guy from XPO calls me to say it will be delivered by 10.40. At 11am I call him back to ask where he is. He is over 1 hour away but will deliver by 2pm. How bad can you get? I buy online to save me hassle not create more hassle. Tesco Direct – never again.