Customer S.
The worst experience
The worst experience. Think creating Privacy and ToS policies for your website should be straight-forward? Think again! Termly have somehow managed to turn a simple task into somthing complex, time consuming and stressful - even if you do upgrade to their $15+ a month plan. They embed complex code into the backing of the policies you create which then wreck havoc on your website - don't insert properly, don't refresh / update your business information so you will have incorrect info on your policies. An absolute nightmare now causing me bigger issues, run a mile from these guys and use something else. Just awful!
Response from TermlyApr 4, 2022
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to improve our processes and services further. We offer the most comprehensive policy generator available, which takes all aspects of your business into account when creating policies. This is why our policy builders and the questionnaires can take time to fill out for some businesses, but ultimately ensure that the end result is a robust legal document. Also, 99% of our customers do not have issues with embedding their policies on their site, however, in some cases, customers do experience conflicts with their particular website or other services they have installed. We try our best to help you troubleshoot and navigate these issues to have your policies up and running as quickly as possible. Our support and engineering team are always available to assist you. Please know that we'd like to make this whole experience right for you and hopefully we can discuss this further. Do consider giving us a chance to address your concerns and ultimately provide a resolution. Our customers are the heart of our business and again, we appreciate you taking the time to share a review with us. Thank you.



