Simon M.
Lost All Settings After Renewal Advice
Renewal process unclear—was told to let subscription expire to get a discount, but lost all settings and websites. Update 13th Aug: Besides the issue, in two days the problem has been solved and our banners went back online.
Response from TermlyAug 13, 2025
Hi Simon, I’m truly sorry to hear about your experience with the renewal process and the loss of your settings and websites. This is not the kind of outcome we want for our customers. While discounts can sometimes be offered for renewals, allowing a subscription to fully expire can unfortunately lead to data loss — and I completely understand how frustrating that must have been. I’ve already taken steps to recover your settings and want to ensure you’re fully back on track. I’ve sent you an email with the details — please reply at your earliest convenience so we can get everything working again. Your feedback is invaluable, and it will help us improve our renewal communication to prevent similar situations in the future. Best regards, Shravan, The Termly Team



