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Termly (termly.io) has 588 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
termly.io
Website
termly.io
Category
IT & Communication
Location
Spokane, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I used the online chat facility with an issue I was having with our cookie banner - I didnt have high hopes for a quick resolution ( I had already run a few options through Chat GPT that hadn't worked). I sent the first message - expecting an auto-response to inform me there would be an emailed response within 24 hours. This wasn't the case - I had John message me within a couple of minutes.
I explained my issue in basic terms and shared a short video of the issue - that was it from my input. John took a look and kept me informed whilst he did so. He resolved the issue very easily and followed up with an email.
Response from TermlySep 8, 2025
Hi Sophie,
Thank you for taking the time to share such a detailed review! 🌟 We’re so pleased to hear that John was able to quickly step in, investigate, and resolve your cookie banner issue. Keeping you informed and making the process simple is exactly what we aim for. We’ll be sure to pass your kind words along to John — feedback like this really makes a difference!
Best Regards,
Shravan,
The Termly Team
MA
Markus
If you need support - you are lost. Setup is ok.
Setup and integration were fine, and technically the product works. But that’s where the positives end. The system doesn’t even recognize that everything has been set up correctly, so we keep seeing unnecessary notifications in the dashboard.
The real problem, however, is the support. After hours of waiting, we only received one short reply asking for a few security details. We provided the information immediately – and then nothing. No answers, no solutions, no follow-up. Just silence.
Meanwhile, the service is charging us a higher monthly fee than what we actually subscribed for. On top of that, the invoices are useless: instead of showing the company details we entered, they only include an email address. In Germany, such invoices are not even legally valid.
So right now we are paying more than we should, receiving invalid invoices, and getting zero support. Technically the product might work, but the experience as a paying customer is extremely frustrating. Sadly, this service feels unreliable and unprofessional. We cannot recommend it at all.
Response from TermlySep 8, 2025
Hi Markus,
Thank you for sharing such detailed feedback. I’m truly sorry to hear about your frustrating experience — from the dashboard notifications to the unanswered support request, and especially the billing and invoice concerns. This is far from the reliable and professional service we aim to deliver.
We take your points very seriously:
Support follow-up: Delays and lack of communication are unacceptable. We’re reviewing this internally to ensure your case is handled with urgency and that no customer is left without answers.
Billing & invoices: You should only ever be charged according to your subscription, and your invoices should meet legal requirements. We’ll correct this immediately and make sure you receive compliant invoices with your proper company details.
Dashboard alerts: Our team is already investigating why setup notifications continue to appear despite successful configuration.
Please send us an email directly at [email protected] so we can prioritize your case and resolve these issues without further delay.
We appreciate your patience and candor — feedback like this helps us improve. Our goal is to turn this negative experience around and restore your trust in our service.
Kind regards,
Shravan,
The Termly Team
CU
customer
Exceptionally quick service
Exceptionally quick service, thank you!
Response from TermlySep 8, 2025
Hi there,
Thank you so much for your kind words! 🌟 We’re delighted to hear that you had a quick and positive experience with us. Providing fast and reliable service is always our goal, and it’s great to know we delivered for you.
Best Regards,
Shravan,
The Termly Team
KV
Kelly V.
Nino was super helpful
Nino was super helpful! Unexpectedly superior service. You don't always get treated this way so I really wanted to give Nino a "shout out."
Response from TermlySep 8, 2025
Hi Kelly,
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that Nino provided such helpful and standout service. We’ll make sure your shout-out reaches him — feedback like this motivates our team to keep going the extra mile.
CU
customer
Change of ownership conundrum
For a while, I felt I was going around in circles since the information requested by Termly to guide me through the change in ownership was not available to me since the prior owner had left the firm and he had used his personal email address on the account. But once my conundrum became crystal clear and I was able to identify myself to the support team, the solution was straightforward and took minutes.
Response from TermlyAug 21, 2025
Hi,
Thank you for sharing your experience with us. We understand how frustrating it can be when important account details are tied to a previous owner’s personal email, and we appreciate your patience while our team worked with you to get everything sorted. We’re glad to hear that once your situation was clarified, the process to update ownership was quick and seamless. Your feedback means a lot, as it helps us continue improving how we support unique cases like yours.
If you need any further assistance in the future, please don’t hesitate to reach out — we’ll be here to help.
Best Regards,
Shravan,
The Termly Team.
ST
Steve
John helped solve my issue quickly!
John helped solve my issue quickly!
Response from TermlyAug 20, 2025
Hi Steve,
We’re so glad to hear that John was able to quickly resolve your issue! 🚀 I’ll be sure to share your kind words with him. Thank you for taking the time to leave us a review—it really motivates our team to keep delivering great support.
Best Regards,
Shravan,
The Termly Team
CA
Carlyle
Support Staff
The support team with whom I had dealings with. Melissa and Nino. They are the face of your business and they should be commended for what they do. Great service provided by them.
Response from TermlyAug 18, 2025
Hi Carlyle,
Thank you for taking the time to share your experience. We are pleased to hear that Melissa and Nino provided you with excellent support. They represent the values we strive to uphold, and your commendation will certainly be shared with them.
We greatly appreciate your feedback and your trust in our service.
Best Regards,
Shravan,
The Termly Team
JA
Janice at A.
Great support experience!
This was my first time using Termly. Mark Cano was very helpful and answered my questions clearly and concisely.
Response from TermlyAug 18, 2025
Hi Janice,
Thank you for sharing your first experience with Termly! We’re delighted to hear that Mark was able to assist you clearly and concisely. Your feedback means a lot to us, and we’ll be sure to pass your kind words along to him.
We’re glad to have you with us and look forward to supporting you again in the future!
Best Regards,
Shravan,
The Termly Team.
