Tempur-PedicReviews of tempurpedic.com

I am extremely disappointed with the performance and warranty support of my Tempur-ProAdapt 12" Medium Hybrid Mattress Queen Prime, which I purchased on July 17, 2022, from MattressFirm along with a Tempur-Ergo Adjustable Base Queen. After a relatively short period, I started noticing that the left side of the mattress had developed uncomfortable lumps from the springs, and the memory foam had worn out, making it difficult to get a good night's sleep. Despite still being under warranty, Tempur-Pedic refused to cover the issue, citing stains on the mattress as the reason. However, these stains were on the removable and washable mattress cover, and had no relation to the underlying problem with the springs and foam. I believe this is a blatant attempt to avoid honoring their warranty, and it reflects poorly on the quality of their products. To think that I spent $3,349.00 on a mattress that has failed to deliver is infuriating. In contrast, my older Tempur-Pedic memory foam mattress, which is still paired with an adjustable bed frame, remains in much better condition, suggesting that the company's quality has indeed declined. As a result, I will not be purchasing another Tempur-Pedic product and will advise others to avoid the brand altogether.

I ordered a pillow and mistakenly ordered two. I spoke with Joe in customer service who was not helpful and seemed to be not well suited for the job. I have yet to remove the pillow from the box. Joe said that return policy on pillows was firm despite it still being in the packaging. Returns would only be accepted in damaged goods. So if the pillow is damaged they will accept it back? Hmmm. Not good customer service.

Worst costumer service ever! I bought two pillows from them that are the wrong size. They do not say upon purchase they are not able to be returned or exchanged. When I called to do an exchange they inform you then. Even when the products are unopened, still sealed in the plastic they made no effort to try and help. I have not every had such a poor customer service experience. I will not be buying from them ever again!! Which is sad, because I was a previous customer for over 20 years.

Tempur-pedic don’t ever buy one it’s supposed to have a warranty on it. They do not validate the warranty. They come out with this fake thing and they run it across it but they will not put any weight or lay down or anything. The bed is junk extremely horrible it’s only two years old When I lay in it, I get stuck in the indentation from my body. There’s literally an indentation that you roll into or can’t get out do yourself a favor don’t get the junk

This company used to be so good. Great products that have declined a great bit. They were good when they were the only memory foam available. They are expensive, terrible customer service, and horrible warranty policies. They charge you $250 to return the mattress and then tack on other miscellaneous changes that are not explained. Their pillow has always been my go-to, but due to return policies I decided not to get a new one as people described, after being a long term user, the materials have changed and it's just not the same pillow at all. Shame on them. I'm sure they reduced the quality to keep their profit margins high.

I’ve been a long-time supporter of Tempur-Pedic because of the quality of your products and your public commitment to responsible business practices, including your association with WWF. However, my recent experience with a Tempur-Pedic retailer has been disappointing. Despite several attempts to resolve an issue with my mattress through the retailer and through World Wide Furniture channels, I have not received a clear or fair resolution. As a customer who values both quality and integrity, I feel it’s important that Tempur-Pedic ensures accountability across its retail partners, particularly when customers are not properly informed of return or exchange policies at the time of purchase. I’m sharing this experience not to criticize, but to encourage transparency and stronger consumer protection. I truly hope Tempur-Pedic will review its partnerships and processes to ensure that customers like myself are treated fairly and that your sustainability and ethical commitments with World Wide Furniture are reflected in practice.

Absolutely insane that they will not accept a return of an unopened item under any circumstances.

I had a mattress exchanged for a softer mattress under the warranty period. Tempur-Pedic replaced it, but the replacement was stained. They have refused to take it back. They offered to replace the cover only, claiming that the stain does not affect the mattress's functionality or performance. But that was not the issue. I had paid for a brand-new mattress, and this one was not brand-new. I replied that Tempur-Pedic's offer was not acceptable to me. Their attitude basically has been for me to take it or leave it. I have had other communications with Tempur-Pedic, and they have not replied. I assume they don't intend to honor my request. In addition to the review on this highly respected website, I intend to write reviews on as many other relevant websites as possible. I will also file a complaint with the Better Business Bureau. And I will go further if I have to. In the end, it will cost them a lot more money than what they would have spent sending me a brand-new mattress, if, in the end, they don't send me one. Now, you might ask, "Why do you say this was not a brand-new mattress? It could be that it was stained in transit." Well, that is precisely what they claimed. However, it couldn't have been stained in transit, as it was covered by a plastic protective shield when delivered. They took a mattress that another customer had returned and sent it to me. They charged me for a brand-new mattress, but they sent me a recycled one.