Tempur-PedicReviews of tempurpedic.com

We have received a dismissive email from Tempurpedic Warranty Canada rejecting our claim. Tempupedic says it uses a .75 inches sag criteria to replace our mattress and our sag is only .5 inches. So, it says our problem is a matter of comfort not a sufficient sag to be covered under their warranty. The .75 inch is rather arbitrary and does not take into account the performance of the mattress when it's in use. This criterion seems designed to protect Tempurpedic from replacing mattresses. I cannot sleep on the mattress without continuing to injure my back. To date, I have spent about $2000 to treat my back injury. I am now sleeping in the spare room on an IKEA mattress and frame. If needed, I could replace the IKEA mattress at least four times over the eight years since we bought the Tempurpedic mattress. The Tempurpedic mattress is clearly not worth its cost. I would not recommend Tempurpedic mattresses and certainly not their customer service unit. I have proposed it be renamed the Claim Rejection Unit as it provides no service. In sum, Tempurpedic's mattress guarantee is worthless.

What a waste... less than 5 years ago, we bought the best mattress in their range. It now sags and has uneven dints in it, causing discomfort and back/hip pain. We are literally falling into each dint. Mind you, we are both short and lightweight people on a king bed! Tempur have no interest in honouring the warranty due to the clever wording of slatted bases having very specific requirements, even untreated wood or covered with fabric! Very unhappy and now returning pain free to an old queen mattress. Steer clear of their warranty marketing!! Shame it didn't last, as it was very comfortable for the first year.

I'm not leaving this review for the company. I'm leaving this review for the luxe adapt soft Tempur-Pedic and almost $6,000 mattress that needs to go in the trash! It's terrible. Terrible and I'm stuck with it. I'm just trying to warn you so you don't make the same mistake

I also wish I could give a no star because that is what Tempur-Pedic deserves. I intended to order a King Size mattress topper but according to Tempur-Pedic I ordered a Queen size topper for which I have no use. I did not open the box and asked Tempur-Pedic to exchange it for a King topper. Their customer service is ridiculous and their staff are like a bunch of broken records stating they have a no return policy. I would avoid doing business with them at all cost. Judging by the consistency of their poor reviews the company clearly does not care about their customers.

I have a $5,600 Tempur-Pedic LuxeBreeze King memory foam mattress. My mattress sagged after a year. I am 5'10 and weigh 175 pounds. I attempted to file a warranty claim. This is a tenuous process. The only way Tempur-Pedic will replace a mattress under warranty if you lay a pole on your mattress and a quarter (stood up - about 1") will fit between the pole and the mattress. This is not a scientific or fair method to determine if the foam has broken down. The foam will return to its original position, even if the foam has lost support under load. The correct way to determine warranty eligibility is to put weight on the mattress and compare how much it sinks in compared to a new mattress of the same model. I talked to a level above the customer service rep. They told me they did not make any exceptions and that they were the highest level to decide. I hope you love your TP mattress if you have one. My warning is that if the mattress looses support you will not get it replaced under warranty. Read Tempur-pedic 1 Star average reviews on Consumer Affairs website.

I had a warranty upgrade in 2017 which i paid for the prorated time of the old mattress. now i am having trouble with the new one which is supposed to have a ten year warranty. I called customer service they dont recognize my name my order number is like i never had any purchase with them. This company advertise false claims with their warranty ,

I ordered Tempurpedic Prohi king size pillow around 3 weeks ago and I am already having difficulty sleeping on it due to reasons below. The pillow sinks in and becomes completely flat in less than 15mins and the entire night I have to keep adjusting my neck and head for the pillow to reset. Now, I am having neck pains since pillow completely lays flat 90% of the time in the night and pillow lacks to provide support for my neck. It has only been 3 weeks and the pillow already has formed head impression on one side. This is an expensive pillow, that I have invested into and don’t appreciate having these problems so early on. I contacted the company in regards to above issues and they told me that they can’t help me. Worst customer service. Please don’t buy this pillow-it’s totally hyped up and not worth the money at all. I would have given only half star if there was an option. Their warranty is designed very poorly and not helpful at all. I completely agree with all the reviews below with 1 star. Save your money- don’t buy their products.

Unfortunately there is no way to give a “no star” because I would. I am very upset with Tempur-Pedic. I ordered the sheets with a “buy one get one free” promo on their website. When I only received one set of sheets, I called customer service explaining. and she said, yes- it’s misleading, I needed to put 2 in the order request instead of 1. I said, that is misleading as it was a buy one get one free promo. Honest mistake. She said she would relay and request that I get the second set shipped and then I later got followup email saying “No- they could not honor the promo. Sorry!” Really?