Tempur-PedicReviews of tempurpedic.com

How can a company promote 'first in customer service on their phone line' when the service is the WORST I have experienced - I bought a pillow from Mattress Firm, got a different one than the one I ordered, MF asked me to deal with Tempur Pedic directly saying they have great customer service. TP said can't do anything, sorry, no returns, exchanges, no options, nothing and complete lack of empathy - I spent $250 for something I did not want and can't resolve. Then they are surprised everyone is shopping on Amazon - I am utterly disappointed how a company can be so bad. NO more business from me EVER.

Poor quality of tempur pedic mattress and sleep tracker. Sleep tracker bed gives false readings. Customer service is poor. I had problem for 3 years and company can't help even though I paid 8000$ for sleep tracker bed. No one knows what to do to solve problems. I was told that they have a problem with the sleep tracker analysis but problem still persists. No fix as yet...I've been waiting for years. This is not right. False advertisement abut effectiveness of sleep tracker bed. It's all false. Shame on tempur pedic Company. No help to custo.ers. I will never buy your product again. Poor service..return my thousands. Why can't you correct my problem after all these calls and years. Customer service promises but don't deliver. Shame on your company.

Bought several top of the line tempurs - Awful mattresses and even worse customer service. Customer service came out, spent 20 mins lying on my mattress with their shoes on. Agreed that there was definitely a problem. Weeks later they posted a review saying that there was nothing wrong with the mattress. It’s not even close. The mattress is clearly made of defective or cheap materials.

Don’t buy from them. Very expensive bed and had to replace after a few years because the memory foam sank in terms of inches measurement. We tried to repurpose the material for outdoor cushion. upon cutting it we discovered there were 3 layer of materials glued together. Only 2 inches of the memory foam was good quality while the other were cheaply made. No wonder the bed only lasted a few year and kept sinking daily thus causing major back pain. Next time I purchase any memory foam bed, I will check to see if the material are glued together

We bought pillows which gave me neck pain. I tried to return because of the pain, but tempurpedic said no return for pillow. it is not clearly said on their site. Pillow is as important as mattress for sleep, if you can't try you shouldn't but them. Don't buy pillow from this company.

The Tempurpedic Neck Pillow has caused SEVERE NERVE DAMAGE AND PAIN from it's terribly flawed design! I purchased it because their old version was my favorite, but it's no longer available. I unfortunately chose this new model to replace my old one and it's literally THE WORST PURCHASE THAT I HAVE MADE IN MY LIFE! I now have permanent damage to my neck and shoulders and they have the nerve to refuse my request for refund under the warranty, even though the defective product is clearly cracked and falls under their terms of warranty. Do yourself a favor and avoid the pain. Their products are all worthless now and lack the quality they had in the past. It's very sad that this piece of garbage even made it onto the market!

I have owned a Tempur-Pedic mattress for many, many years. The mattress is too firm, so I have had two different mattress toppers on it over the years. I needed a new topper, so I purchased a new topper from Tempur-Pedic. Along with the new topper, I received a new pillow from the company. Previously, I had purchased two very expensive pillows from Tempur-Pedic but did not like them, so I was not very optimistic about a free pillow. However, I am now a believer. I think my new Tempur-Pedic pillow is the best I have ever owned, and I have owned a lot of pillows. I have had at least 5 cervical surgeries, so the right pillow is essential. I am thrilled with the pillow I received from TP! I just put the new topper on my bed today, and I am thrilled about it, too. What a difference it will make for my lower back (two lumbar fusions) and my hips (one hip replacement and another needed). I look forward to many nights of restful sleep. Thank you Tempur-Pedic!

Tempur-Pedic is essentially a scam now, compared to the original company. Twenty years ago, their products were top of the line. The technology and materials were superior to anything else. Since they've changed ownership, the focus is now on manufacturing the cheapest products possible while leveraging the brandname to sell them at an extreme premium. Avoid Tempur-Pedic.