TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comOct 5, 2017

Hi Peter, No worries! Someone in our Support team will contact you soon to clarify the situation. Also, to avoid connection issues in the future and help us choose the best routing for you, please use the Star Rating system in your account. 5 stars stands for "great" connection, while 1 for bad (unable to use). Thank you for being our customer! Keep in touch!

Response from TelephoneKenya.comSep 25, 2017

Hi Grace, First, some good news! You have collected 2,683 Thank You points in your account, which means you can log in and Convert them yourself into $26,83 Voice Credit balance for free calls. Enjoy it! Just go to "My Information" section and on the right, you've got your loyalty points displayed. Click or tap "Convert" and you can immediately use the credit to call any destination you please, not only Kenya. Voice Credit never expires, so there is validity date associated with this balance amount. Another way to earn credit is by recommending a friend. Go to your account with TelephoneKenya.com, and check the section Refer a Friend. You can invite your expat fellows by email, sending them your referral code. When they use it to make their first order with TelephoneKenya.com, you automatically get $5 as Thank You points. Once you get to $10 worth Thank You points (1000 points), you can again Convert them into free calling credit. Also, join the expat community on Facebook for regular contests. There are not many people who dare leave a comment, so there are high chances you win: https://www.facebook.com/telephonekenya/ There is one CONTEST starting on September 27 on International Homesickness Day, and the price is $10 Voice Credit. Thirdly, there are regular promotions you can receive in your Inbox, if you are subscribed to Get Offers. Just press "Get Offers", the button on the homepage of the website TelephoneKenya.com. As for the current rates on the website, they go up and down according to other factors on the market. It is not our initiative. We try to get the best rates for you, but when costs to our providers go high we need to line up to keep the quality up. The same way, rates can go down, when market decreases affect the service. Thank you for your understanding, and for being our customer!

Response from TelephoneKenya.comSep 25, 2017

Hi James, The rates on the website depend a lot on the costs we need to pay ourselves to our providers. We try to get the best rates for you, that is why rate decreases take place from times to times too. There are ways to get FREE credit on TelephoneKenya.com: -You have collected almost 600 Thank You points so far, in your account. When you get to 1000, you can log in and Convert them yourself into Voice Credit balance for free calls. - You can get $5 worth Thank You points for each friend you tell about the service. But not just tell! Go to your account with TelephoneKenya.com, and check out the section Refer a Friend. You can invite your expat fellows by email, sending them your referral code. When they use it to make their first order with TelephoneKenya.com, you automatically get $5 as Thank You points. Once you get to $10 worth Thank You points (1000 points), you can again Convert them into free calling credit. Also, join the expat community on Facebook for the next CONTEST starting on Wednesday, September 27, 2017: https://www.facebook.com/telephonekenya/ We will celebrate International Homesickness Day, and the price is $10 Voice Credit.Chances are high you win, since there are few people that usually leave a comment. Thirdly, there are regular promotions you can receive in your Inbox, if you are subscribed to Get Offers. Just press "Get Offers", the button on the homepage of the website TelephoneKenya.com. Hope it helps!

Response from TelephoneKenya.comSep 6, 2017

Hi Evans, The rates we offer are determined by the costs we need to pay ourselves to our providers. And we are doing out best to lower the rates, and yet, keep the high quality. Stay tuned for future changes: >> https://www.facebook.com/telephonekenya/ >> by email; press "Get Offers" down the homepage on https://telephonekenya.com/ Keep in touch!

Response from TelephoneKenya.comAug 21, 2017

Hi David, We are thinking about something, but cannot promise anything yet. Thank you for your feedback! You have currently 620 points in your account, My Information section. When you reach 1000 you can convert them yourself into free calling credit... Voice Credit, that never expire and can be used to call any destinations on TelephoneKenya.com.