TelephoneKenya.com Reviews | Read Customer Reviews of telephonekenya.com

TelephoneKenya.com Reviews | Read Customer Reviews of telephonekenya.com

TelephoneKenya.com reviews

439 approved reviews, newest moderated first

Emily M.
Aug 4, 2018
Good reception
Good reception
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KD
Aug 1, 2018
Of 20 or more txts sent maybe 2 got to…
Of 20 or more txts sent maybe 2 got to the people they had been sent to.
Response from TelephoneKenya.comAug 2, 2018
Hi KD, We have investigated the situation per your feedback, and of all the SMS sent via our system, only 2 had issues due to rejected number format. All the rest of the SMS that were undelivered had issues on the operator's side (the receiver's local operator). So, please suggest the person you're sending SMS to, to check that issue with his/her local carrier. Thank you for opening the topic, and for your understanding! Keep us updated on the case.
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Immaculate O.
Jul 27, 2018
Very clear but expensive to call
Very clear but expensive to call
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Julie M.
Jul 26, 2018
Great service
I love telephonekenya.com. The calls do not drop, but I wish the cost per minute was lower.
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Peter M.
Jul 21, 2018
Great call quality
Great call quality. I'd give it 5 stars, but I get no warnings when i'm about run out if credit. The calls suddenly drop with no warning. Otherwise great product.
Response from TelephoneKenya.comJul 23, 2018
Hi Peter, Thank you for your review. One tip to get notified about the credit you've got available in your account as well as some GOOD NEWS: -You can set ON a free feature in your account, called Voice Prompts. Find it in "My Account", and just set in ON. This way, each time you make a call you'll be informed on the balance available before that call. -Congrats! You've managed to collect 2,193 Thank You points. Convert them right now into $21.93 Voice Credit. Go to your account, Activity tab, and press Convert in the Thank You points section, on the right. Hope it's good news!
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samuel M.
Jun 23, 2018
Once you sign on
Once you sign on , no more sales pushed through your throat . You are done , all you do is keep Calling . 4 yr customer and counting
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Linus K.
Jun 16, 2018
Good service
Good service
Response from TelephoneKenya.comJun 20, 2018
Hi Linus, Some good news and some tips for you for free calls with TelephoneKenya.com. You've managed to collect 2,671 Thank You points in your account for your purchases. If you go to your account (My Information tab), you can convert them right now into $26.71 Voice Credit for future free calls. Congrats! Also, there are other ways to get free credit: -Join the contests on Facebook: https://www.facebook.com/telephonekenya/ -Follow the offers you receive by email.
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isaac G.
Jun 11, 2018
A thought
The connection is good and they are to the minutes the card says it has. Having said that I think the price should be reviewed to lower it. I do hope you will change to better than to worse like most of the international calling cards companies.
Response from TelephoneKenya.comJun 13, 2018
Hi Isaac, Thank you for your review! Prices depend on costs we need to cover, including rates and fees for high quality. We're working on lowering the prices by trying to lower the costs. From our experience in the past, when this happened we sent an email notification to our subscribers, so please make sure you are in contact with us. There are ways to save right now: -Thank You points are awarded for your purchases. You currently have 180. When you get to 1000, you can convert them into $10 Voice Credit for free international calls. -Refer a friend, and get $10 Voce Credit worth points for 2 that place their first order on TelephoneKenya.com. -Facebook giveaways. There are few people who join contests on TelephoneKenya Facebook page, so changes of winning are high, while contests are many: https://www.facebook.com/telephonekenya/ -Regular offers by email. Make sure you tapped "Get offers" on the homepage to get notified by email about discounts and bonuses. Hope it helps!
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