TechSmith CorporationReviews of techsmith.com

An awful tool, Jing is the best. I gave this one a chance but it is so buggy that it drives me crazy! I deleted it and installed Jing again.

Это приложение с первого взгляда кажется ток сложным и не понятным,но если не тупить то все понятно ...

Great attitude towards regular customers - I have saved a lot of necessary information. Thanks to the email I received warning them that they changed their policy, I kept all my files. I have saved a huge archive of my articles and notes thanks to Screencast. These files are invaluable to me. I have been using their services for many years and I believe that $ 10 a month, little money for a great one like screencast.com.

Camtasia crashes every 10 god damn minutes

Camtasia is a great tool when it works, easy to use, and intuitive. However, it crashes constantly - I used it for 8 hours yesterday and it crashed every 20 minutes. It doesn't always autosave and even when saving regularly myself it somehow deletes the saved work! Meaning A LOT of wasted time spent re-doing work and force quitting/restarting the tool.

I've been a Snagit customer for years; it is a great alternative to more expensive products (like Adobe) if you don't have heavy graphics demands. I primarily take screenshots and draw system architecture diagrams for tech docs, so I'm not doing intensive photo editing by any means. Never crashed. I've used Camtasia for the past two years. It does seem a little buggy - I get a wierd black screen randomly when I clip video segments, and the file size it produces seem unnecessarily large. Also, the media directory isn't relative to the project, so if you move a project around you have to relink all your media. But I would still recommend it as a product for video production - again, not a power user by any means. Customer support is just fine - sometimes they can help, and sometimes they cant!

I have read about Snagit being malicious and started looking by myself... I found that when you download there's no viruses at all, but when you want to record audio from system they force you to download snagithelper2020 <-- this file is very hard to find by the computer search but I could explore, make a copy of it and VIRUSTOTAL searched a keylogger in it. I'm not sure if this is a False positive as long as 1 antivirus of many could search it. But seems to me that we need to be more carefull about them.

Absolutely HORRIBLE customer service. They give you zero ways to send them an email. Their notices of open hours flash off the screen in an instant. They send you emails about exciting new products, but require you to dig endlessly to find how much they cost. It is an endless waste of time to deal with them. And they say how much they value their customers. WRONG! They come across as arrogant and uncaring. Something is badly amiss with their customer service system.