TechSmith CorporationReviews of techsmith.com

This company indiscriminately spams businesses email domains without any kind of sign up. Shady business practices.

Do not buy this software! Very bad frustrating service! So I bought Camtasia 2024 I only need the standard verion. Got the updates though 2024 ( wich the updates of the bought 2024 until 2025 are with the bougt version) and it changes to 2025 version. Could not use it so i wrote and recieved a key until mu subscribtion was over. But I do not need these updas and now I wanted to use my bought camtasia 2024 but it needs a key I can not use it because the standard version will give a overlay. There answer. Delete the 2025 and reinstall 2024 yes you will lose your setup. If you decide you no longer wish to renew your subscription, you'll no longer be able to access the 2025 or later versions.

From the outset, and to be clear – Snagit as a product is an excellent tool and use it extensively to support teaching and research, and Technical Support. Unfortunately, the customer service behind it is anything but supportive. As one of the larger education providers in the UK - 20k+, I doubt this experience will come as much of a surprise leaving 2 stars - at best – and that is purely because the software itself is strong. The support to date could tempt me to shave off one more given an unlicenced product is of no use. I have held a licensed copy of Snagit for a couple of years and renew its maintenance annually via our business purchase-order system. The renewal cost is modest, but its a licence no-the-less. This year, I raised a purchase order three days before renewal was due after a reminder was received. On the renewal date itself, nothing had changed, so I reached out to support through the website support to confirm they received my PO and to provide evidence. To their credit, the initial support technician was excellent – I provided all payment and account details, and the issue was promptly escalated by him to sales. So far, so good. Then everything stalled. Three days passed. Nothing. I chased. A day later, I was told the case had been escalated to Tier 2. Again, promising in theory. Five days and several follow-up messages on my ticket, still no action, no clarity, and no progress whatsoever. I signed out of the software and back in to see if that will help and the old date remains. My old key and account remains as per the previous year. I appreciate that renewals may involve a convoluted process behind the scenes, but the lack of communication gives a very clear impression my account is being quietly sidelined, or worse, nudged towards a full-price repurchase and wonder how many others with the old licencing are affected by this. If that is not the intention, I apologise, but it certainly feels like it. A great product cannot compensate for poor support that appears unresponsive, opaque, and frankly indifferent with no complaints or feedback portal on their own website - which is odd in itself. I hope this experience prompts some reflection within the support and sales teams, because customers – even existing and long-standing ones – should not have to fight this hard merely to renew something they already paid for fully in the past.

Après plusieurs années d’abonnement à Audiate, le logiciel n’était malheureusement pas fonctionnel en France, ce qui a entraîné beaucoup de frustration. Au départ, le support commercial Français n’a pas su répondre à ma demande malgré ma fidélité. Cependant, après avoir exprimé mon mécontentement, l’équipe américaine a pris mon cas en charge très rapidement, en m’écoutant et en me proposant un geste commercial vraiment appréciable. Aujourd’hui, je suis satisfait du service et du suivi apporté. Je remercie l’équipe US pour sa réactivité et j’espère que l’assistance Française sera désormais à la hauteur pour tous les clients, sans attendre qu’ils aient besoin de se plaindre.

Brilliant image and video software. We use Snagit and Camtasia regularly within TT Environmental, it makes capturing images and editing video really easy and intuitive. Thoroughly recommended, and we've been using them for over 10 years.

I use this app for many years. The best app for working with images

It was very specific and provided clear instructions in answer to my questions. I saved the page and details for future reference.

Your software is great!