TeamsonReviews of teamson.com

We love our great quality TEAMSON Revolving Solar Lighthouse Fountain. Tall enough for my outside garden and the revolving solar light is bright enough regardless of negative reviews. Since the slide water control lever was accidentally not installed, TEAMSON Customer Care was kind enough to ship me a new water pump. Now that's great customer service. What more could you ask for. Thanks and God bless you.

Contacted customer service because I was missing a part for my water fountain. A replacement was sent 2 days later. Wow Teamson it's nice to have a company that cares.

We had an issue with a fire pit of Teamson's we purchased from Target. Target did not stand behind the product so we went directly to Teamson. They reviewed all the information and agreed to replace the fire pit with a comparable unit. What I especially liked about dealing with Teamson was their customer support - they typically followed up within 24 hours - can't ask for better than that - thank you Teamson!!

I got a Teamson home outdoor glazed pot floor fountain with LED lites in July of 2025 from Wayfair. It worked well all summer and fall. I stored it in the garage for the winter. I just got it out to set up and the pump doesn’t turn on. I did not buy an extended warranty. I contacted Teamson via phone and email. They got back to me the Same Day and stepped me through the process to get a replacement pump under their one year warranty for certain parts. It should be arriving soon! It was such a pleasant surprise to have such excellent customer service! Bravo Teamson!

When we got the product we bought from Teamson it was missing a piece. I wrote the company email and within 24 hours had an email giving me instructions on how to describe the part I needed. I sent the information back and within 24 hours the part was shipped to me. I received in 2 days later. It's a great product and the customer service was excellent. Grateful!

It was hard to speak to someone. Then they gave me the wrong information. I used artificial intelligence to tell me what to do. It said to get a specific water pump as a replacement. I didn't need a kit. The help sucked. You recommended the wrong pump and a kit for $60. AI told me to get this Teamson pump that was on sale for $19.99. That cheaper pump was the replacement pump I was looking for.

We purchased the Teamson 4 bowl cascading solar powered fountain on March 26, 2025. We were very pleased with the quality of this item and easy set up. Fast forward to March 2026. When we attempted to set up the fountain, after storing it for a few months, we found that the pump would no longer work. Fortunately, it was still within the 1 year warranty period so we contacted Teamson customer service. They were truly great! Our email was responded to within 24 hours with the promise to ship a new pump to us asap. Unfortunately, we received an email shortly after explaining that the part was not in stock and they were could give no estimate as to when they would get more in stock. We responded by requesting a new fountain set up to which they immediately agreed! They sent an email saying they would contact us with the shipping and tracking info...but, it wasn't necessary because we received it 2 days later. Teamson customer service is extraordinary! Many thanks, Teamson!

It’s five days past the estimated delivery date and I still have not gotten my package. I am beyond frustrated and the shipper is non responsive or unavailable to talk to. They keep delaying the delivery date and no delivery attempt has been made