TeamsonReviews of teamson.com

Response from TeamsonApr 10, 2026

We’re sorry to hear about your experience and understand your frustration. We do appreciate the photos you provided. However, the issue is that the order receipt you sent was incomplete. The screenshot included only the shipping address and payment information, but it did not show the item purchased or who fulfilled the order. That information is important because we need to verify whether the product was sold and fulfilled directly by Amazon.com or by a third-party Amazon reseller. If the item was sold through a third-party reseller, unfortunately, it is not covered under our warranty policy. This is why we requested a complete copy of the order confirmation showing the item details and seller/fulfillment information. We apologize if this came across poorly; we are simply trying to follow our policy consistently and fairly. Since you have provided the requested information, we will ship the missing pump to you within the next two business days. Thank you for your patience. Teamson Customer Care

Response from TeamsonMar 20, 2026

Hi Dale, We apologize for your frustration. We noticed that you sent us a message on March 6 expressing interest in purchasing the FI0030AA pump for a fountain. After we responded with a price and requested confirmation of your shipping address to proceed with the purchase, we did not hear back from you. If there is anything else we can assist you with, please feel free to reach out to us. Thank you!

Response from TeamsonMar 10, 2026

Hi Jasmin, My name is Darren, and we’re sorry to hear about your frustration with the delivery delay. After reviewing the shipping status, we can confirm that your order was dispatched via FedEx on March 2, which was the day after the order was placed. According to the latest tracking update, the delivery process is currently delayed due to “Customer not available or business closed – scheduled for next business day” on March 9. Unfortunately, once a package is handed over to the carrier, we don’t have access to manage or modify the delivery process. We kindly recommend reaching out to FedEx directly so they can assist you with arranging the next delivery attempt. If the shipment is eventually returned to us by the carrier, please contact us at [email protected], and we’ll be happy to help arrange a reshipment for you. Thank you for your patience. Teamson Customer Care

Response from TeamsonJun 25, 2025

Hi Mark, Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and truly understand your frustration. As mentioned in our previous communication, our warranty coverage applies to items purchased directly from authorized retailers. Unfortunately, the product in question was purchased from an Amazon Resale. As such, we are unable to verify how it was stored, handled, or whether it may have been previously used, which places it outside the scope of our warranty policy. Also, according to Amazon’s resale policy (https://www.amazon.com/b?node=10158976011), products sold by Amazon Resale or marked as “used” generally do not come with a manufacturer's warranty. However, these items are typically covered under Amazon's 30-day return policy, and we recommend contacting Amazon Customer Service for further assistance in such cases. We sincerely appreciate your feedback and hope for your understanding. If there’s anything else we can assist with—such as checking the availability of replacement parts for purchase—we’re more than happy to help. Best regards,

Response from TeamsonMar 13, 2025

We're very sorry to hear of the issues you're having with your new cabinet. We do see you've opened a ticket with us on the morning of 3/12 and the agent assigned to your ticket that day requesting some additional information concerning the situation so we can provide assistance. If you do not see the agent's response, please make sure you're checking your junk/spam folder in case our email got routed to your junk or spam folder.

Response from TeamsonFeb 18, 2025

Sorry for the inconvenience! We always accept warranty claims for orders that fall within the warranty period, but we didn’t receive any message from you or a name affiliated with Michele Renault-Rutt regarding this issue. As we can see, your order was delivered in January, which means it still falls within the warranty. Please kindly send us a message at [email protected] so we can assist you further. Thank you!

Response from TeamsonApr 23, 2024

Apr, 25 updates- Thank you for sharing your contact info but unfortunately we did not see any records for your emails or support contact form. We have sent an email to the email address you provided, kindly reply us directly via the email and we can further assist with your inquiry. ----- I'm sorry to hear you've been having trouble getting a hold of us. We've submitted a request for additional information through Trustpilot so we can check our records for communications from you so we can assist you with your issue. Please note we currently have one agent fielding calls at any time, but we aim to return all voicemails left with us within 24hrs, excluding the weekends.

Response from TeamsonApr 8, 2024

We're sorry to hear the cabinet did not meet your expectations. It appears you've already contacted our support team for a return and the agent assigned to your ticket has already followed up to assist you with your case.