Andrew F.
This waterfall will never feel like Niagara Falls….
I’m writing to advise the public NOT to purchase the Teamson 38.5” Curved Indoor/Outdoor Slate Waterfall Fountain. The lower LED lighting can be replaced as well as the pump. However, once the upper LED lighting burns out, there is no way to replace it! Customer service told me “they are aware of the problem, they are working on it and they expect burnout of the LEDs after 1.5 years.” In my humble opinion, if spending $220 to purchase and ship the item and the lighting, which is an integral part of the ambiance and viewing pleasure of the waterfall, is expected to fail (“built in obsolescence,” said customer service); unacceptable in my way of thinking! At least Teamsom could inform the public before selling a product NOT expected to be fully operational after 1.5 years. I’ve had this item 2,5 years; customer service acted like I should be happy with that. For $220 the lighting should be reparable or replaceable!!! I could accept that. Oh yes, after my initial inquiry to Customer Service, they promptly offered a “15% discount on my next order.” No way will I do business with Teamson again….ridiculous! Andy
Response from TeamsonFeb 18, 2026
I'm very sorry to hear of the poor experience. Our notes concerning the case stated that you would test the unit to see if the fault is with the pump or the LED and that you'd follow up to let us know if the LED has indeed burned out. I see a note on the voicemail ticket stating that a full replacement was approved if the fault was with the LED. We'll be following up via your email ticket to confirm shipping information for your replacement.