TeamsonReviews of teamson.com

I bought a red urn-style fountain with LED lights. It worked well at first, but stopped working at all within 2 weeks. Teamson customer service was very responsive to my disappointment with their product and sent me a replacement pump. All was well - for about 2 weeks. Again, Customer service decided to send me a new pump, different part number, since the originals were apparently defective. They invited me to let them know if I have any other problems with their product.

Prompt and courteous customer service. A replacement part was swiftly provided.

My boyfriend purchased a Lighthouse Fountain for me in May 2025 when I had a lanai built onto my home. I LOVE this fountain. After about 8 months the top light part, which lights & spins just like a real lighthouse, stopped working. It took me awhile to contact Teamson. When I did, they returned my call very quickly. Then we communicated by email. They were always very quick to respond. I was told if they had the part in stock they would send it out to me even though my one-year warranty had just ended. I was so surprised when went to my mailbox last week & a large parcel was delivered to me. It was the lighthouse light part & at no cost! Now working perfectly again! I would recommend this company to all of my friends & family as they are very reputable, dependable & stand by their product! Their Customer Service is over the top excellent!

courteous and helpful. They sent me a replacement item right away.

Great customer service and was easy to order a replacement pump for my fountain.

I would like to take a moment and give a brief review of my experience With the Teamson customer care department. I purchased the Teamson Home 28 in. Cascading Bowls and Stacked Stones LED Outdoor Water Fountain for Outdoor Living Spaces May 2025 from Amazon. I put it away for the winter as instructed and when I began to assemble for this year Something went wrong. I contaced Teamson customer care directly as they offered a 1 year warranty. They took care of the problem immediately, within a week I was up and running. Grateful for your integrity.

I bought a fountain from Teamson and while unpacking it I found that the top part of the fountain got cracked. I contacted Teamson support and immediately spoke to a support person. I explained what happened and after verifying where I bought it, they are sending me a replacement part. Way better than your typical tech support. No hassle, outstanding,

Bought a fountain. The pump was not included in the box. Emailed them and they wanted photos of the box inside and out. They replied that the info I provided was incomplete. What was incomplete was the fountain without a pump. They are arrogant and useless. DO NOT WASTE YOUR TIME WITH THEM. There are plenty of other companies with better products, better service and far less arrogance.