TeamsonOur mission at Teamson is to become the leading provider of toys, lifestyle furniture and accessories by offering exceptional value and stylish products. We continuously strive to surpass your expectations by creating quality pieces that are both innovative and attractive. Our ultimate mission is to be by your side for years to come.
Teamson (teamson.com) has 376 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Terri H.
I ordered a bistro the piece patio set for my mom‘s 90th birthday. One of the chairs and the small table is great. The other chair is defective I have made countless calls and sent emails regarding the problem including photos and video. They simply refuse to acknowledge me and my problem with their defective merchandise. I am totally frustrated by their lack of customer care.
Deena
I never ever write reviews but i absolutely will never order from Teamson again. I ordered a makeup vanity and dessert table for my twins birthday and the vanity was completely scratched up and the dessert table had no instructions. All that and I am still ok with... i sent them more than 6 emails, tried to call them but noone picks up and I am at a point where I do not know what to do. I would NEVER ever order from them or recommend anyone to ever waste their money. $200 down the drain and no way to reach anyone. I will be filing a consumer report for sure as I cannot believe they are still operational!!!! Urghhhhhhh so frustrated as it has been more than a month since I received the items and no gift to give to my kids.
Response from TeamsonJun 24, 2020
Dear Deen, Thank you for your feedback and pushed us how we should improve our customer service quality and efficiency regardless of how busy we were, we should always put our customer first. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We always aim to deliver a great experience. We are gutted when we miss the mark! Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate it and look forward to hearing from you shortly. Teamson Customer Care
Cranston
The chairs we bought are very comfortable and seem well made. One box was damaged in transit and some small parts were missing. Their customer service group was super responsive and got replacement parts out pronto.
Bryan C.
I have bought a few items from this company over the last year or so and found them to be excellent The latest item I have bought is a children's inflatable Pirate ship for the garden. Some reviews for this item complained that there were holes in the base therefor rendering it useless as a paddling pool, Had they read the product description, it is made very clear that it is not a pool because the side walls are to tall and would be a danger to young children.Our grandson has had hours of fun as a pirate. It is a wonderful toy for children's imagination from a company selling quality products.
Missy H.
I ABSOLUTELY LOVE THIS PLACE, GREAT QUALITY MADE FURNITURE, OUT OF REAL WOOD! NO PLASTIC, NO PLASTIC WOOD. THE DETAIL IN THE ART WORK IS AMAZING, EVERY DETAIL DOWN TO THE PLACEMENT OF THE SCREWS IS THOUGHT OF. I PURCHASES THE FANTASY FIELDS MAGIC GARDEN TABLE W/ 2 CHAIRS, THE 3 DRAWER CUBBY AND ROCKING CHAIR FOR MY GRANDDAUGHTER AND I COULD NOT BE HAPPIER AND PROUD TO GIVE HER THIS, WE WILL BE PURCHASING THE WHOLE SET FOR HER TO DO HER ROOM, THE QUALITY OF THIS FURNITURE WILL LAST HER YEARS. OH AND JUST AS IMPORTANT THEY ARE A FAMILY OWNED BUISNESS AND AMERICAN MADE, YOU WILL NOT BE DISAPPOINTED!
Steven M.
Purchased a lamp. While we live in the USA, they instead sent us a European plug. When I contacted to have them send a plug that would actually work in the USA (like the plug they have prominently displayed in a few photos) they immediately closed the ticket with a response that they wouldn't help and I could buy an adapter at a local store. If you're paying $60 for a small kid's lamp you'd think at least you'd be able to plug it in! And why such poor customer service? Don't you even want to do the bare minimum so your customer can actually use your products?
Response from TeamsonApr 25, 2020
Dear Steven, Thank you for your honest feedback and we genuinely apologized for our customer service team not able to assist you to solve the issue in the first response. We take your reviews seriously and will definitely overhaul our customer care quality and examine the product specifications in our warehouse to make sure we ship the correct item for our customers every time. We replied to your email and offered three options for you that we can address this problem as soon as possible. Please kindly let us know your decision at your early convenient time, we appreciate you would give us another chance to make things right, thank you Teamson Customer Care
Lydia
The product was packed so solidly and protected in the box. My granddaughter will be happy to get her vanity completely set up. Thank you!
Happy G.
I bought on of the Peaktop outdoor Bistro Set from Teamson. I am. 65 young woman and I am putting these together by myself. Granted it would be easier if I had another person to help, but I want to get them done today! So far I am very pleased with this set. Lightweight, yet strong, durable feeling, nice neutral color and finish on the metal parts. The chairs swivel 360 degrees and slightly rock... a plus! The seat is very firm and comfortable, I can lay my head back comfortably as well. These will be easy to keep clean... just hose and wipe them off as needed. We live in dusty west Texas with a southern exposure, so cushions just do not hold up well. You don’t need them with these chairs! The table is a nice size, easy fold up and carry or store. I can easily move these chairs around on our small apartment patio so I can sweep and vacuum the carpet... another plus for me!
