Jeff R.
BUYER BEWARE
BUYER BEWARE - DO NOT BUY TEAM'S TRUCK LAMP This lamp was perfect for my son's room, a wonderful gift from his grandma, but about 6 months in the lamp shade began to detach from the metal frame. I noticed other customers on Amazon had the same issue. The company claims it is out of warranty, but clearly didn't product test this lamp beyond their 30 day warranty policy. When I reached out to Teamson's customer service team to ask for a lampshade replacement, they replied with a canned "sorry it's out of warranty" response. The company uses tape to keep the shade attached to the metal frame. A weak design because through time that tape loses its stickiness due to heat from light bulbs. DO NOT BUY. And certainly do not expect the company to address the issue and fix the problem. They had a chance to make things right and failed to. Great example of how NOT to handle a customer complaint due to a faulty product.
Response from TeamsonOct 1, 2023
Thank you for sharing your feedback. Upon checking the lamp was purchased back in October 2022. Although it is indeed out of warranty, our agent has still provided an alternative solution to help replace the lamp shade. Kindly reply to our email so we can continue to help you out.

