TeamsonReviews of teamson.com

The design of the access panel needs a redesign. It would be an easy change to add small rounded areas at the bottom to hold it up when trying to reinstall the screws. Also, making an indented area in the body of the spa and corresponding nubs on the access door so it stays in place a little better. The screw holes could be conical with the bottoms of the cones being only as wide as the screw heads. Currently the screw holes are bigger, which allows the screws to shift and not go in straight. One of mine went was put in through the curved edge of the hole and obviously put in with a drill. The screw head was embedded in the plastic and I couldn’t get it out to re-install/aligned with the hole in the spa body. The t-handle used to tighten the jets broke and the second jet I touched . . .

They quickly responded and updated me on the process; they found what I needed, made it easy to order, and I received it quickly. I wish all customer service departments were this good.

I found the fountain unsatisfactory and my money was refunded.

Purchased a piece of Teamson furniture from Amazon, which was to be shipped in 2boxes.They shipped it twice and both times only sent 1 package. They could do no more for me. Well I called Teamson and through a few calls with customer support, they figured out the problem with Amazon. I explained to them how bad I needed this to match a previous purchase and didn’t care the cost. Even though it was not their problem, they were accommodating me by selling and shipping me the piece at the same price I was getting from Amazon. Now before any other purchases thru Amazon, I will look for Teamson products 1st!

They made a mistake and are now holding my item hostage until I can find time to return the mistake item they sent.

Order came fast, easy assembly and just adorable

I wanted to say this company is top notch! I ordered a product on TV and I had no paperwork on how to replace a part that I needed that was damaged and I called Teamsom. They were the shipping company for this package and from the very first phone call Marianne helped me and she emailed about two or three people to get me the help that I needed! I can't even believe how they went above and beyond for me and I'm getting a new part in the mail in a couple of days. The kindness in these people's hearts is amazing! Now my little girl can have her little dress up closet before her birthday. Thank you guys and I wish every company worked as you do! Teamwork is everything. Thank you for making a very happy customer happy!

Customer service is too slow