Luke G.
The worst third party booking provider…
The worst third party booking provider I have ever dealt with. So, a brief summary of my experience. Booked a return flight for 2 passengers from MEL to OOL. Paid. Hours later got emails with e-ticket number/PNR. Went to manage booking on the airline website. One e-ticket number worked and I could see our flight (the return flight). The e-ticket number for the first flight was incorrect. Called Teaflight at lunch time today. Was told they will look into it and call me. As I hadn't received a call back, I called when I got home from work around 7 hours later (2nd call). Was told they are still looking into it and suggested to wait 24 hours. Called airline. They couldn't find us on the first flight. Called Teaflight a third time. Finally got a working e-ticket number. Went to manage booking on airline website. Passenger names are different (no middle name) to the names on the return flight (middle names included). My son is stated as an adult on the first flight even though he is stated as a child on the return flight. Airline said the tickets for the first flight aren't paid for. Rang Teaflight a fourth time today and was told that they need to call the booking agency and can I please call back in 20 minutes as they are working on it. Received a call from the manager on a Singapore mobile who said that they will aim to resolve it by tomorrow. Made an excuse that the payment wasn't accepted by the airline - even though the second flight is paid for. All in all, an absolutely horrible experience riddled with mistakes and questionable conduct. PLEASE PLEASE PLEASE never us this company! Even if the ticket is much cheaper, you will regret it later. I travel often and use third party providers regularly, however, I have never used Teaflight before and never will ever again. They are shockingly hopeless and have caused so much frustration and wasted time.
Response from TeaflightAug 21, 2026
Thank you for your feedback. We fully understand your feelings and value your needs! To accurately pinpoint the issue, We have sent a private message for further communication. We will assign a dedicated person to handle it on a priority basis and provide you with feedback as soon as possible, without wasting your time.