Taylor SwiftReviews of taylorswift.com

Placed an order on December 8th for a poster and a CD, both said ship in one week. They still hadn’t arrived by January 7th, so I filed a claim with my credit card company. Within 24 hours, a shipping label was printed, however, there has been no movement on the package since the label was printed. Today is January 13th and my package still hasn’t shipped. Over a month later.. they stopped communicating after promising refunds to everyone who didn’t receive their items for Christmas.

If I could give zero I would.So I ordered three separate times in June 2023. All three orders DELAYED till January 2024. One order came and it was DAMAGED. I paid so much just for it to be damaged. I did not want to waste money to ship it back especially with the delay so I super glued it. The other two orders , came with FREE digital albums as promoted on the website and I could not even remove it from the cart. So I just dealt with it since its FREE anyways. Thanks to the huge delay, I asked for a refund. So far , they have responded to only one of the order regarding the discrepancy. I noticed they only refunded me partially and TOOK $8 - APPARENTLY FOR THE DIGITAL ALBUM WHICH WAS ADVERTISED AS FREE. False advertising and scamming. And like WHY WOULD I ORDER 8 IDENTICAL DIGITAL ALBUMS? Clearly they are just trying to steal money in whatever way they can. Anyways I notice all the one star review, please contact me via reply. I intend to consult with my lawyer even if its just $8, cause clearly they are stealing petty cash from millions of customers. Also , they ignore my emails. Kelsey, Tiana or Brian. Won’t be surprised if they are bots

For the love of god!!!!!! I have never in all my life had such a bad experience when ordering online. It seems like I say that more and more these days but these people…they win, hands down give them an award for worst customer service! As I’m seeing in other reviews I also purchased from the Taylor Swift official store because it is the only official store for Taylor Swift merchandise. I could’ve bought off of Etsy. They have some really cute stuff on there now I wish I would have. It would be awesome to find out if Taylor Swift actually knows what’s going on with her official store, and just how unhappy all of her fans are. Placed my order on December 12. Got an email saying everything should be shipped by the 15th so I thought good I’m in the clear it’ll be here by Christmas. I stalked that package. I checked my email day after day after day and nothing ever came no package no email. It literally took me forever to figure out how to even contact the store to complain or ask a question when I did I didn’t get a response until December 24 and it was a vague email that now I see they sent to everyone. Basically we apologize. We didn’t send the stuff out when we should have it didn’t get there by Christmas. We are going to send you a full refund which never came. Today is January 11 my full order finally arrived the pink 1989 Taylor’s version T-shirt came came a nasty, rusty color pink, not the hot pink that was on the website. Also the print 1989 on the front of the T-shirt it’s crooked not just a little crooked completely crooked Like I can’t believe someone still put that in the package and mailed it to my house kind of crooked. So now I’ve just sent them yet another message which will take another week for them to respond to… and most likely they still won’t handle the issue. I’ve been waiting on my refund since December 24. Think that’s a little long. these people need to get their crap together or maybe close down shop.

worst ever. ordered hoodies in time for Christmas. It is now 1/6 and although i paid for overnight air and having received a email from them saying they shipped 4 days ago they have not arrived. they told me i need to wait a week and see if it comes or not. its almost like stealing at this point

So I was in the United States staying with my mother for 6 weeks and ordered a hoodie from the Taylor US site for my daughter for Christmas. It was mid November and it said it would ship within one week. Well 6 weeks passed and it had not shipped. Even when it said it shipped it really hadn't. When you tracked it it said label was created but hadn't shipped. So unfortunately I returned to Canada without receiving the hoodie. Well to deal with the disappointment I ordered a hoodie from the Taylor Canada site. Guess what same terrible experience! Order still hasn't shipped even though it said it would ship by December 27th. So right now down $200 and still no hoodies in hand.

Absolute waste of time! I ordered a hoodie on pre order for Christmas, 3 days later a t shirt arrived, contacted customer services with no response for 2 weeks, then after threatening to claim my money back through my card company i got a reply. Sent item back and repeatedly asked to receive the correct item, they even asked me which i would prefer. A month and a half later they just refunded,

I have never had such a terrible experience with a merchant in the territory of USA. One has to wonder if this store operates from a basement as one person operation. There is no phone number that you can call directly, and you should refrain from emailing because it will push their reply back to the current day. I tried to cancel an order an hour after submission realizing that it may not come before Christmas (ordered on 12/12). I received it today 01/04 and it is not $80 quality item; mind you I paid for 2-day shipping. Stay away from this merchant, not worth the money, not worth your time, not worth your support of the artist. Truly disappointing experience!

Horrible. I have two outstanding orders since October. Have reached out multiple times with no reply. There’s no phone number. Going to have to dispute the charge with my Cc company.